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<p>[QUOTE=&quot;HandsomeToad, post: 393495, member: 12965&quot;]I have been told, on another item, that once a claim is closed they cannot re-open it and since they said they would close the claim if I don&#039;t reply by the 6th, they won&#039;t back-fix it.</p><p>&nbsp;</p><p>Here&#039;s the actual message I received today:</p><p>&nbsp;</p><p><i><span style="color: blue">Sent: Friday, July 04, 2008 11:25 AM</span></i></p><p><i><span style="color: blue">Subject: Your Claim PP-XXX-XXX-XXX</span></i></p><p>&nbsp;</p><p><i><span style="color: blue">In order to continue with the investigation of your claim, we must request documentation that shows the item was returned to the seller. To help us resolve this matter promptly, we request that you provide proof of postage for the package associated with this claim.</span></i></p><p><i><span style="color: blue"><br /></span></i></p><p><i><span style="color: blue">The document should be faxed to PayPal at (402) 537-5760 (please note this is a United States phone number, if you are faxing from outside the United States, you generally need to dial 00 1 before the number). Please include a cover sheet with your fax that includes the email address registered on your PayPal account and the ID number of the claim (PP-XXX-XXX-XXX) so we may attach the document to the claim as quickly as possible.</span></i></p><p><i><span style="color: blue"><br /></span></i></p><p><i><span style="color: blue">Failure to provide PayPal with the fax will result in your claim being denied. The tracking information needs to be received by 07/06/2008</span></i></p><p><i><span style="color: blue"><br /></span></i></p><p><i><span style="color: blue">Thank you for your patience and cooperation.</span></i></p><p><i><span style="color: blue"><br /></span></i></p><p><i><span style="color: blue">Sincerely,</span></i></p><p><i><span style="color: blue">Guglielmo</span></i></p><p><i><span style="color: blue">Protection Services Department</span></i></p><p><i><span style="color: blue">PayPal, an eBay Company</span></i></p><p>&nbsp;</p><p>With that, the PayPal Buyer&#039;s Protection Policy comes with requirements, you MUST own a fax machine and printer, and be willing to make long distance phone calls at your cost. Since Ebay is a digital world, why don&#039;t they allow pictures to be emailed to them? I could easily take pics of the USPS forms and email them, at no cost, but now I have to fax the documents instead. That isn&#039;t right!</p><p>&nbsp;</p><p>Ribbit&nbsp; <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie1" alt=":)" unselectable="on" unselectable="on" />[/QUOTE]</p><p><br /></p>

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