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PayPal No Longer Returning Fees from Refunds!
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<p>[QUOTE="iPen, post: 3722258, member: 69760"]For you sellers out there, this will be detrimental. Say you sell a coin for $1,000. PayPal will charge 2.9% + $0.30. That's a total PP fee of $29.30 - that's all well and good, and expected. However, beginning on October 11, if the buyer returns the item for a full refund, you will <i><b>not</b></i> be receiving the $29 (2.9%) back. Before it was just the $0.30 per transaction fee that PP kept regardless of whether or not there was a refund.</p><p><br /></p><p>This is an untenable business decision. How does PP expect to keep their business with such an outrageous business model? Correct me if I'm wrong, but don't credit card companies also refund vendors the CC transaction % fee upon refunds? Profit-wise, I'm sure that at the beginning, lots of folks will unwittingly lose money from refunds; so PP may have a noticeable short-term uptick on profits. But, businesses of all sizes are rational and will eventually stop using PP altogether.</p><p><br /></p><p>That said, <i>what are some alternatives to PP on eBay?</i></p><p><br /></p><p>Here's the user agreement I received from PP:</p><p> </p><p><br /></p><blockquote><p><font size="3">Earlier this year, we notified you that we were updating our User Agreement to change our refund policy. We want to let you know that the policy change is going into effect beginning on October 11, 2019.</font></p><p><font size="3"><br /></font></p><p><font size="3">In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, but the fees from the original transaction will not be returned. This policy will not apply to duplicate transactions, voids and most disputed transactions. You can review the <a href="https://epl.paypal-communication.com/T/v40000016d4ba1d5debf2b096e96c660f0/8993020ffc3e43730000021ef3a0bcc2/8993020f-fc3e-4373-a50d-3fae9d24d60a?__dU__=v0oQlZ2XmHtXgxjjiWvqAt6oUbloqyA_uK&__F__=v0fUYvjHMDjRPMSh3tviDHXIoXcPxvDgUUCCPvXMWoX_1P8SSwvgaM7GRvi-4MQotXMQ59J4lgzelBZDmnREJRhVZuqP2I7TVQxennqArvmMmIaWOM7fhtgCPuf2ExV6R1sCiHHvubkpN9Kj9tHHqPTqbr1Ve8SgS-88mEXoZ3GE-XYdRYoQvAu5y2unzCP1zYVov3kB-WcTFX-DvyLqIpFpcOKel_0L3HmRWzn6BkbWpinQiU2tXIA_cNcrNF-SLa9WNJGo78GHpfk2Aa_14bPKQejRSTgBPixJM4FWvIs2XZtOYZslaAjZmfHmaQWHnctcfIUfqmX6Xp7LT3LMTGezwmFv3_nA4mVV38zOc22IHqcpojOsKmwfb7D0bnHZYl-EeHCJ5E9GHoWVhNl8hC0VUqrX07APbVxXOrAleZYioqDHhZID8IfJfftuQN_PWstd9gHZtwqNV4_78OPLqNoOcMwMm_P_PtRvWUu2Wifd3mbFOPq220hdW6lJitvn8mlcYMx4_Q3YasZRlIaMjOLiutnoDyw5yyDEfusx5NgzngE9aVxW4V0hHtFIke8GliwpatlHM_HUbyflzLgQO4Qd-nTvJlTlJJYd94Bclm6rjGKq-RMonZa7pPs11xoOv4C9AEv9C6VsV_2CQCpVGvWBqQsz5aNPr7bz-gjOS1KghTZQ0vF8V55zL4XqqHGUQs2Pcc3XC5MAHNxZQ2JqpEUmiNN8wheGQh" target="_blank" class="externalLink ProxyLink" data-proxy-href="https://epl.paypal-communication.com/T/v40000016d4ba1d5debf2b096e96c660f0/8993020ffc3e43730000021ef3a0bcc2/8993020f-fc3e-4373-a50d-3fae9d24d60a?__dU__=v0oQlZ2XmHtXgxjjiWvqAt6oUbloqyA_uK&__F__=v0fUYvjHMDjRPMSh3tviDHXIoXcPxvDgUUCCPvXMWoX_1P8SSwvgaM7GRvi-4MQotXMQ59J4lgzelBZDmnREJRhVZuqP2I7TVQxennqArvmMmIaWOM7fhtgCPuf2ExV6R1sCiHHvubkpN9Kj9tHHqPTqbr1Ve8SgS-88mEXoZ3GE-XYdRYoQvAu5y2unzCP1zYVov3kB-WcTFX-DvyLqIpFpcOKel_0L3HmRWzn6BkbWpinQiU2tXIA_cNcrNF-SLa9WNJGo78GHpfk2Aa_14bPKQejRSTgBPixJM4FWvIs2XZtOYZslaAjZmfHmaQWHnctcfIUfqmX6Xp7LT3LMTGezwmFv3_nA4mVV38zOc22IHqcpojOsKmwfb7D0bnHZYl-EeHCJ5E9GHoWVhNl8hC0VUqrX07APbVxXOrAleZYioqDHhZID8IfJfftuQN_PWstd9gHZtwqNV4_78OPLqNoOcMwMm_P_PtRvWUu2Wifd3mbFOPq220hdW6lJitvn8mlcYMx4_Q3YasZRlIaMjOLiutnoDyw5yyDEfusx5NgzngE9aVxW4V0hHtFIke8GliwpatlHM_HUbyflzLgQO4Qd-nTvJlTlJJYd94Bclm6rjGKq-RMonZa7pPs11xoOv4C9AEv9C6VsV_2CQCpVGvWBqQsz5aNPr7bz-gjOS1KghTZQ0vF8V55zL4XqqHGUQs2Pcc3XC5MAHNxZQ2JqpEUmiNN8wheGQh" rel="nofollow">PayPal User Agreement</a> for more information on our return policies.</font></p><p><font size="3"><br /></font></p><p><font size="3">We only adjust our policies when we are confident the changes are fair and aligned with the value that our services provide to your business.</font></p><p><font size="3"><br /></font></p><p><font size="3">PayPal brings you more than just payment processing – your business has access to our platform’s full suite of tools, products and support built to scale with you, such as customized invoicing to help you get paid sooner, access to business loans, world class fraud monitoring, seller protection for eligible transactions, and business services designed to simplify your day-to-day operations.</font></p><p><font size="3"><br /></font></p><p><font size="3">PayPal invests in bringing you buyers – with over 268 million active account holders worldwide, PayPal works hard for your business to make sure we continue to bring your buyers the shopping experiences they have grown to associate with our brand. PayPal is the most-used digital wallet** and PayPal shoppers complete their checkout 88% of the time on average, helping you close more sales.+</font></p><p><font size="3"><br /></font></p><p><font size="3">If you have questions about any of these changes or your account, please don’t hesitate to <a href="https://epl.paypal-communication.com/T/v40000016d4ba1d5debf2b096e96c660f0/8993020ffc3e43730000021ef3a0bcc3/8993020f-fc3e-4373-a50d-3fae9d24d60a?__dU__=v0oQlZ2XmHtXgxjjiWvqAt6oUbloqyA_uK&__F__=v0fUYvjHMDjRPMSh3tviDHXIoXcPxvDgUUCCPvXMWoX_1P8SSwvgaM7GRvi-4MQotXMQ59J4lgzelBZDmnREJRhVZuqP2I7TVQxennqArvmMmIaWOM7fhtgCPuf2ExV6R1sCiHHvubkpN9Kj9tHHqPTqbr1Ve8SgS-88mEXoZ3GE-XYdRYoQvAu5y2unzCP1zYVov3kB-WcTFX-DvyLqIpFpcOKel_0L3HmRWzn6BkbWpinQiU2tXIA_cNcrNF-SLa9WNJGo78GHpfk2Aa_14bPKQejRSTgBPixJM4FWvIs2XZtOYZslaAjZmfHmaQWHnctcfIUfqmX6Xp7LT3LMTGezwmFv3_nA4mMVdqmzbt93bC5w0RDazApz0j6bIrNn_4ehGJwVMfaOFqj3d3ylgMfBU551Wqa3N7HxNPj9f7JIWOzDv_SV-ivgRpd-OSJdjkiQ-9we0wUK3UtZGOxFNhOP_BVmqZpcvS1vQ8VhBBKHSYb3u62RPPlb28e8feSQOArryac7xaMTK2mz7F-VjX_TzBePvMA2eO3tpDI9muxY7c2lBRkNtxtVusXliDxYuN1SlcIQ5FYiJYdMjqM00n7LGahaz8a_7Z6JEWLscTZugcFyJ4cVgL9DIDcvazpTbuasaUlaZ7IAfm9aszSUme0dD7858Z1mqgKVWDtsBHTkWQ-dO1Npo5Zg3gh0fYhT6x" target="_blank" class="externalLink ProxyLink" data-proxy-href="https://epl.paypal-communication.com/T/v40000016d4ba1d5debf2b096e96c660f0/8993020ffc3e43730000021ef3a0bcc3/8993020f-fc3e-4373-a50d-3fae9d24d60a?__dU__=v0oQlZ2XmHtXgxjjiWvqAt6oUbloqyA_uK&__F__=v0fUYvjHMDjRPMSh3tviDHXIoXcPxvDgUUCCPvXMWoX_1P8SSwvgaM7GRvi-4MQotXMQ59J4lgzelBZDmnREJRhVZuqP2I7TVQxennqArvmMmIaWOM7fhtgCPuf2ExV6R1sCiHHvubkpN9Kj9tHHqPTqbr1Ve8SgS-88mEXoZ3GE-XYdRYoQvAu5y2unzCP1zYVov3kB-WcTFX-DvyLqIpFpcOKel_0L3HmRWzn6BkbWpinQiU2tXIA_cNcrNF-SLa9WNJGo78GHpfk2Aa_14bPKQejRSTgBPixJM4FWvIs2XZtOYZslaAjZmfHmaQWHnctcfIUfqmX6Xp7LT3LMTGezwmFv3_nA4mMVdqmzbt93bC5w0RDazApz0j6bIrNn_4ehGJwVMfaOFqj3d3ylgMfBU551Wqa3N7HxNPj9f7JIWOzDv_SV-ivgRpd-OSJdjkiQ-9we0wUK3UtZGOxFNhOP_BVmqZpcvS1vQ8VhBBKHSYb3u62RPPlb28e8feSQOArryac7xaMTK2mz7F-VjX_TzBePvMA2eO3tpDI9muxY7c2lBRkNtxtVusXliDxYuN1SlcIQ5FYiJYdMjqM00n7LGahaz8a_7Z6JEWLscTZugcFyJ4cVgL9DIDcvazpTbuasaUlaZ7IAfm9aszSUme0dD7858Z1mqgKVWDtsBHTkWQ-dO1Npo5Zg3gh0fYhT6x" rel="nofollow">get in touch</a> with us.</font></p><p><font size="3"><br /></font></p><p><font size="3">Thank you for being a PayPal customer. We appreciate your business and look forward to continuing to help you grow and succeed in the future.</font></p><p><font size="3"><br /></font></p><p><font size="3">The team at PayPal</font></p></blockquote><p>[/QUOTE]</p><p><br /></p>
[QUOTE="iPen, post: 3722258, member: 69760"]For you sellers out there, this will be detrimental. Say you sell a coin for $1,000. PayPal will charge 2.9% + $0.30. That's a total PP fee of $29.30 - that's all well and good, and expected. However, beginning on October 11, if the buyer returns the item for a full refund, you will [I][B]not[/B][/I] be receiving the $29 (2.9%) back. Before it was just the $0.30 per transaction fee that PP kept regardless of whether or not there was a refund. This is an untenable business decision. How does PP expect to keep their business with such an outrageous business model? Correct me if I'm wrong, but don't credit card companies also refund vendors the CC transaction % fee upon refunds? Profit-wise, I'm sure that at the beginning, lots of folks will unwittingly lose money from refunds; so PP may have a noticeable short-term uptick on profits. But, businesses of all sizes are rational and will eventually stop using PP altogether. That said, [I]what are some alternatives to PP on eBay?[/I] Here's the user agreement I received from PP: [INDENT][SIZE=3]Earlier this year, we notified you that we were updating our User Agreement to change our refund policy. We want to let you know that the policy change is going into effect beginning on October 11, 2019. In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, but the fees from the original transaction will not be returned. This policy will not apply to duplicate transactions, voids and most disputed transactions. You can review the [URL='https://epl.paypal-communication.com/T/v40000016d4ba1d5debf2b096e96c660f0/8993020ffc3e43730000021ef3a0bcc2/8993020f-fc3e-4373-a50d-3fae9d24d60a?__dU__=v0oQlZ2XmHtXgxjjiWvqAt6oUbloqyA_uK&__F__=v0fUYvjHMDjRPMSh3tviDHXIoXcPxvDgUUCCPvXMWoX_1P8SSwvgaM7GRvi-4MQotXMQ59J4lgzelBZDmnREJRhVZuqP2I7TVQxennqArvmMmIaWOM7fhtgCPuf2ExV6R1sCiHHvubkpN9Kj9tHHqPTqbr1Ve8SgS-88mEXoZ3GE-XYdRYoQvAu5y2unzCP1zYVov3kB-WcTFX-DvyLqIpFpcOKel_0L3HmRWzn6BkbWpinQiU2tXIA_cNcrNF-SLa9WNJGo78GHpfk2Aa_14bPKQejRSTgBPixJM4FWvIs2XZtOYZslaAjZmfHmaQWHnctcfIUfqmX6Xp7LT3LMTGezwmFv3_nA4mVV38zOc22IHqcpojOsKmwfb7D0bnHZYl-EeHCJ5E9GHoWVhNl8hC0VUqrX07APbVxXOrAleZYioqDHhZID8IfJfftuQN_PWstd9gHZtwqNV4_78OPLqNoOcMwMm_P_PtRvWUu2Wifd3mbFOPq220hdW6lJitvn8mlcYMx4_Q3YasZRlIaMjOLiutnoDyw5yyDEfusx5NgzngE9aVxW4V0hHtFIke8GliwpatlHM_HUbyflzLgQO4Qd-nTvJlTlJJYd94Bclm6rjGKq-RMonZa7pPs11xoOv4C9AEv9C6VsV_2CQCpVGvWBqQsz5aNPr7bz-gjOS1KghTZQ0vF8V55zL4XqqHGUQs2Pcc3XC5MAHNxZQ2JqpEUmiNN8wheGQh']PayPal User Agreement[/URL] for more information on our return policies. We only adjust our policies when we are confident the changes are fair and aligned with the value that our services provide to your business. PayPal brings you more than just payment processing – your business has access to our platform’s full suite of tools, products and support built to scale with you, such as customized invoicing to help you get paid sooner, access to business loans, world class fraud monitoring, seller protection for eligible transactions, and business services designed to simplify your day-to-day operations. PayPal invests in bringing you buyers – with over 268 million active account holders worldwide, PayPal works hard for your business to make sure we continue to bring your buyers the shopping experiences they have grown to associate with our brand. PayPal is the most-used digital wallet** and PayPal shoppers complete their checkout 88% of the time on average, helping you close more sales.+ If you have questions about any of these changes or your account, please don’t hesitate to [URL='https://epl.paypal-communication.com/T/v40000016d4ba1d5debf2b096e96c660f0/8993020ffc3e43730000021ef3a0bcc3/8993020f-fc3e-4373-a50d-3fae9d24d60a?__dU__=v0oQlZ2XmHtXgxjjiWvqAt6oUbloqyA_uK&__F__=v0fUYvjHMDjRPMSh3tviDHXIoXcPxvDgUUCCPvXMWoX_1P8SSwvgaM7GRvi-4MQotXMQ59J4lgzelBZDmnREJRhVZuqP2I7TVQxennqArvmMmIaWOM7fhtgCPuf2ExV6R1sCiHHvubkpN9Kj9tHHqPTqbr1Ve8SgS-88mEXoZ3GE-XYdRYoQvAu5y2unzCP1zYVov3kB-WcTFX-DvyLqIpFpcOKel_0L3HmRWzn6BkbWpinQiU2tXIA_cNcrNF-SLa9WNJGo78GHpfk2Aa_14bPKQejRSTgBPixJM4FWvIs2XZtOYZslaAjZmfHmaQWHnctcfIUfqmX6Xp7LT3LMTGezwmFv3_nA4mMVdqmzbt93bC5w0RDazApz0j6bIrNn_4ehGJwVMfaOFqj3d3ylgMfBU551Wqa3N7HxNPj9f7JIWOzDv_SV-ivgRpd-OSJdjkiQ-9we0wUK3UtZGOxFNhOP_BVmqZpcvS1vQ8VhBBKHSYb3u62RPPlb28e8feSQOArryac7xaMTK2mz7F-VjX_TzBePvMA2eO3tpDI9muxY7c2lBRkNtxtVusXliDxYuN1SlcIQ5FYiJYdMjqM00n7LGahaz8a_7Z6JEWLscTZugcFyJ4cVgL9DIDcvazpTbuasaUlaZ7IAfm9aszSUme0dD7858Z1mqgKVWDtsBHTkWQ-dO1Npo5Zg3gh0fYhT6x']get in touch[/URL] with us. Thank you for being a PayPal customer. We appreciate your business and look forward to continuing to help you grow and succeed in the future. The team at PayPal[/SIZE][/INDENT][/QUOTE]
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PayPal No Longer Returning Fees from Refunds!
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