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<p>[QUOTE="ShannaS, post: 2731621, member: 85144"]Pardon me, I haven't read all the other posts. I can only say a few things that might be helpful. First, I am a dealer and recently a package from Naumann was held by FedEx, lost and then finally recovered. FedEx has a new mandate for the U.S. that any currency (ancient coins included) can not be shipped by FedEx. </p><p><br /></p><p>A lot of dealers fought this and to my knowledge it has been lifted. The recommendation by FedEx was to use a 3rd party broker to import coins in. For me that wasn't an issue but for most people that is not possible without a lot of work. If you call Naumann or email them they can handle the issue from their end of I found that I was much more effective in solving the issue even though technically they were responsible for the package until I received it. I had to make about 5 phone calls and was about to declare my package lost to FedEx when they found it with my help (giving them an invoice and pictures of what was in the package). For your package it sounds a little fishy. You should first call FedEx and tell them that you or your father did not sign for the package and request to see the signature that they should have on file. This may help you to find out who signed for it. Does your father live in a single family dwelling? Maybe someone else signed for it and put it somewhere? Anyway, if all else fails Naumann will likely refund your money, although you must first make sure that FedEx is aware that you did not sign for the package and it could have been theft. Without this Naumann is in a difficult situation as they will have to claim insurance on it and with a signature it becomes complicated. Good luck! Shanna[/QUOTE]</p><p><br /></p>
[QUOTE="ShannaS, post: 2731621, member: 85144"]Pardon me, I haven't read all the other posts. I can only say a few things that might be helpful. First, I am a dealer and recently a package from Naumann was held by FedEx, lost and then finally recovered. FedEx has a new mandate for the U.S. that any currency (ancient coins included) can not be shipped by FedEx. A lot of dealers fought this and to my knowledge it has been lifted. The recommendation by FedEx was to use a 3rd party broker to import coins in. For me that wasn't an issue but for most people that is not possible without a lot of work. If you call Naumann or email them they can handle the issue from their end of I found that I was much more effective in solving the issue even though technically they were responsible for the package until I received it. I had to make about 5 phone calls and was about to declare my package lost to FedEx when they found it with my help (giving them an invoice and pictures of what was in the package). For your package it sounds a little fishy. You should first call FedEx and tell them that you or your father did not sign for the package and request to see the signature that they should have on file. This may help you to find out who signed for it. Does your father live in a single family dwelling? Maybe someone else signed for it and put it somewhere? Anyway, if all else fails Naumann will likely refund your money, although you must first make sure that FedEx is aware that you did not sign for the package and it could have been theft. Without this Naumann is in a difficult situation as they will have to claim insurance on it and with a signature it becomes complicated. Good luck! Shanna[/QUOTE]
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