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<p>[QUOTE=&quot;CamaroDMD, post: 1418243, member: 5233&quot;]My binder finally came in the mail yesterday.&nbsp; So, here is how it all went down: I placed my order for a 1.25&quot; blank Dansco binder on 3/31/12 using Wizard Coin Supply.&nbsp; On 4/4/12 a package arrived and it was a 1.25&quot; slip cover...they sent the wrong item (but, the price was the same...so it would be an easy mistake to make).&nbsp; I called (twice in the hopes of speaking to a person) the following morning (4/5/12) and left a message on the second call.&nbsp; I explained what had happened, gave them all my contact info and asked them to please send me the correct item.&nbsp; They returned my call later that day but I was seeing a patient and could not take the call.&nbsp; They left me a message saying they would send it out that day and if I needed to return the slip cover return postage would be included.</p><p><br /></p><p>Had this been the end of it, I would have been happy.&nbsp; Everyone makes mistakes...and that&#039;s fine as long as you fix them.</p><p><br /></p><p>I never received a confirmation email that the binder was being sent, but I decided to give it a few days and see if anything ever came.&nbsp; After about a week...nothing arrived, so I called again.&nbsp; This time on 4/12/12 and again I left a message.&nbsp; I gave the same explanation including the dates and order numbers.&nbsp; I also explained that they had returned my call the week prior while at work and said they would send the binder and they never did.&nbsp; Although I was irritated, I was not rude in my message and simply asked them to send me the correct item.&nbsp; I never got a return phone call, but I got an email saying they were sorry for the mix-ups, they were sending it that day and I could keep the slip cover for my trouble.&nbsp; They also included a USPS tracking number.&nbsp; It finally arrived yesterday, 4/14/12.&nbsp; So, over two weeks and 2 phone calls after my original order.</p><p><br /></p><p>I have purchased items from them in the past and have never had a problem.&nbsp; Had I received the correct binder after the first phone call (even if they had wanted me to return the slip cover), I would have said their service was excellent and had recommended them.&nbsp; I really believe that occasionally everyone makes mistakes and the important thing is that we properly correct them.&nbsp; However, my initial phone call led to nothing being resolved...despite their statement that it would be.&nbsp; As a result, I would rate their service as fair.&nbsp; I&#039;m not going to say that I will never again buy anything from Wizard Coin Supply...but theirs won&#039;t be the first website I check in the future.&nbsp; There are several other sites out there that I will consider before Wizard in the future.[/QUOTE]</p><p><br /></p>

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