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Message:: [QUOTE="vavet, post: 403209, member: 11630"]The notion that bank employees are only there to issue debits and credits doesn't hold true. I know a 90 year old man whose wife took care of all the financial transactions before she passed away. The poor guy had never even written a check in his entire life. He went to the bank after his wife died and went into the first office he came across. The girl there personally handles all his transactions including deposits and issuing bank checks for certain transactions, along with advice as to which accounts to use depending on the circumstances. In addition, many banks offer IRA's along with investing advice (ususlly putting the money in their bank) and also offer advice involving start up businesses and the like. Not long ago I read about someone depositing some obsolute $1000 bills (might have been right here on this board) and the bank returned them to the customer because of their numismatic value. Whether it be ethics or customer service, I think informing the customer in cases like the OP stated is the proper thing to do. In fact, If I were a teller and the boss told me to do otherwise, I'd quit but not before giving the boss a tongue lashing he'd remember for the rest of his life.[/QUOTE]