Reply to Thread

Message:: [QUOTE="krispy, post: 715906, member: 19065"]I voted 'Yes' the US Mint will work to correct the issue for similar reasons mentioned by USS656. The IT issue is an easy hurdle for any business to correct and to their benefit. Customer Service and product Quality Control at the US Mint has always left a lot of room for improvement but people have accepted sloppy, declining or even absent Customer Service from the US Mint just like they have in everything other business or service paid for and rendered. Demand better service and threaten not to do business until they prove they've improved upon the situation. And don't just settle for the US Mint having spent more money on marketing and/or faster production. In my view, the US Mint will address the issue going forward, but not by producing more coins so they can take more orders, make more money or need to spend more money fixing IT infrastructure to appease customers. I think the US Mint will simply increase the price point of their products overall to limit the size of the customer base and allow this adjustment to fill orders and for the same sloppy service. As long as people continue to buy from them there is no reason to suggest we will see any improvement in striving for 100% customer satisfaction and fulfillment.[/QUOTE]