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<p>[QUOTE="Egry, post: 4682848, member: 113686"]In my opinion it was handled really poorly, they usually shipped by Fedex but this time for some reason they decided to ship by Royal Mail which tracks it but doesn’t require sign on delivery. They didn’t have the correct house number on the online tracking but assured me the package would have been marked correctly as it is printed based on my account info.</p><p><br /></p><p>The lady managing it on Roma’s end was really nice, unfortunately she just started there about a week after it was shipped. She maintained regular contact with me, but kept saying that they can’t do anything until Royal Mail officially nominated it as lost (which is probably true), as it was taking a long time (months) I decided to make a Paypal claim as I was possibly going to lose my money and my option for recourse through PayPal was nearing an end. Ultimately PayPal refunded me within a couple weeks, after that I had no response from Roma.</p><p><br /></p><p>I have purchased a lot from them, now I’m afraid to go back. I still believe they are a good auction house, it was just an unfortunate set of circumstances. It is proving to be a hard gap to fill in my collection.[/QUOTE]</p><p><br /></p>
[QUOTE="Egry, post: 4682848, member: 113686"]In my opinion it was handled really poorly, they usually shipped by Fedex but this time for some reason they decided to ship by Royal Mail which tracks it but doesn’t require sign on delivery. They didn’t have the correct house number on the online tracking but assured me the package would have been marked correctly as it is printed based on my account info. The lady managing it on Roma’s end was really nice, unfortunately she just started there about a week after it was shipped. She maintained regular contact with me, but kept saying that they can’t do anything until Royal Mail officially nominated it as lost (which is probably true), as it was taking a long time (months) I decided to make a Paypal claim as I was possibly going to lose my money and my option for recourse through PayPal was nearing an end. Ultimately PayPal refunded me within a couple weeks, after that I had no response from Roma. I have purchased a lot from them, now I’m afraid to go back. I still believe they are a good auction house, it was just an unfortunate set of circumstances. It is proving to be a hard gap to fill in my collection.[/QUOTE]
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