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<p>[QUOTE=&quot;DeLaFe, post: 8006436, member: 18106&quot;]I just spent half an hour writing a reply which apparently was not posted because I was logged in as guest.</p><p><br /></p><p>Bottom line is that in the past year we have had some MAJOR USPS issues due to the pandemic and possibly because of the changes in service at the post office. In addition, I when I took over Agora we were using a HORRIBLE service called FreshBooks for invoicing. I invested a great deal of time and resources to build a system from the ground up. I also bought out Dirty Old Coins which integrates with a fantastic tool called ShipStation. I integrated Agora with that to improve shipping. </p><p><br /></p><p>We identified a small issue with it where all invoices were not being marked as paid. It has been addressed. </p><p><br /></p><p>IF you have a current issue please contact me via PM with your name, issue and invoice number. If you had any past issues where you were left dissatisfied please PM me with your email and/or telephone number. I want to talk to you and:</p><p><br /></p><p>1. Address any open issues.</p><p>2. See if there is anything I can do to make it right.</p><p>3. Ensure that any issues do not happen again.</p><p><br /></p><p>I am extending an open invitation to hold my feet to the fire. Also extending an open invitation to email me feedback, suggestions, etc. I WANT to address every single complaint, concern or issue immediately and I want to improve. </p><p><br /></p><p>Thank you,</p><p><br /></p><p>Alfred[/QUOTE]</p><p><br /></p>

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