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<p>[QUOTE=&quot;The_Cave_Troll, post: 396905, member: 1674&quot;]I disagree.&nbsp; First of all NGC&#039;s existance is about making money.&nbsp; They are like any other business, beholden to their stockholders to provide return on investment.&nbsp; To expect them to act any other way is silly.&nbsp; </p><p><br /></p><p>Additionally, I see nothing pathetic about the way they handled the case in question, in fact I think they went above and beyond to try to help their submitter.&nbsp; They had a submitter try to pull one over on them (he submitted a coin they&#039;d previously graded and was telling them they got it wrong) but the coin didn&#039;t warrant the grade it had previously received so they downgraded it.&nbsp; The guy complained and their cusomer service person offered to have it looked at again (send it in&nbsp; with pics of the old holder, yada yada yada) at no cost, which was extremely generous of them.&nbsp; Upon further review the coin is still not acceptable as a DMPL, so it stayed in the PL holder (though with a free numerical upgrade for the submitter).&nbsp; If the submitter had actually known how to grade well enough to tell that the coin shouldn&#039;t be in a DMLP holder then he should have sent it in for downgrade review, but he not only didn&#039;t realize it was a downgrade, he actually thought it was an upgrade and he cracked it out.&nbsp; At that point he knowingly voided the grade guarantee, so even though NGC was extremely flexible with him and agreed to look at it a second time they could not be held to the guarantee anymore.</p><p><br /></p><p>I repeat, when novices crack coins for upgrades it is risky business and this guy just needs to count it as a learning experience and move on.&nbsp; The best in the game routinely lose money carcking coins, it is the nature of the beast, get over it and move on to the next coin.&nbsp; This isn&#039;t NGC&#039;s fault.[/QUOTE]</p><p><br /></p>

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