NGC or Dealer error?

Discussion in 'US Coins Forum' started by DearJohn, Jul 18, 2019.

  1. DearJohn

    DearJohn New Member

    I received a coin yesterday from a reputable coin dealer. After examining the coin, I noticed that the coin was loose and touching the case from inside. I was able to smack the case and put the coin back to the correct position and I now see that the coin was in that pitched position for a while. The coin left around scratched mark on the case and the coin suffered some contact marks. I've reached out to the coin dealer asking for an exchange since the coin is no longer PF 70. They want me to pay for the shipping to and from their store since this is caused by NGC not them and that mark does not change the PF 70 rating. Correct?
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  3. Autoturf

    Autoturf Well-Known Member

    NGC is not going to pay for the shipping. and they don't know what the coin has been through after it left their hands. The blame game runaround, instead of resolving the issue. sounds like.
     
    Paul M. likes this.
  4. DearJohn

    DearJohn New Member

    I don't think it's NGC’s fault. I think the dealer should deal with this problem.
     
    Autoturf likes this.
  5. Autoturf

    Autoturf Well-Known Member

    I agree.
     
  6. cpm9ball

    cpm9ball CANNOT RE-MEMBER

    You should have saved the money and bought a 69 in the first place.

    In any event, your complaint is with the seller, not NGC.

    Chris
     
    Maxfli likes this.
  7. C-B-D

    C-B-D U.S. Type Coins or death!

    I think you should just pay the shipping for the exchange. Not really anybody's fault. Dealers view people that return certified coins as massive time wasters, in my discussions.
     
    Last edited: Jul 18, 2019
  8. Jaelus

    Jaelus The Hungarian Antiquarian Supporter

    If you had left it like that and photographed it how you received it, that would be the dealer's fault. The seller is responsible for the coin reaching the buyer in the same state they sent it, and if not, the seller can make an insurance claim (or take the loss if they self insure). Once you opted to smack the case to get the coin back in position, however, you lost your argument that the dealer was responsible.
     
    John Burgess, Paul M. and green18 like this.
  9. Lehigh96

    Lehigh96 Toning Enthusiast

    What is the black spot above the red arrow? To me, that would be much more distracting from the PF70 grade than the minor frost break on the rim. IMO, if you are returning the item, you pay the postage. As an E-Bay seller of mostly certified coins with excellent photos, returns are a huge waste of my time, and no way am I pay the return shipping fee.
     
    Paul M. and C-B-D like this.
  10. trogdor

    trogdor Junior Member

    The pains of collecting 70s.

    If you can get the dealer to take a return that is frankly your best bet, but IMO they are under no obligation to do so. The safest bet is to send to NGC to reholder.

    NGC will not pay shipping either direction even if their fault.

    It's already been said, but in terms of long-term investment, you're better off buying these in OGP, or as 69s. That said, if you want perfect coins, be prepared for a bit of frustration (such as the present dilemma) in your quest to assemble this set.
     
    Jaelus likes this.
  11. Collecting Nut

    Collecting Nut Borderline Hoarder

    Sounds like everyone is going to blame everybody else. NGC will never admit it's their fault nor will the dealer. It doesn't really matter whose fault it is, all that doesn't matter is that you're unhappy with the coin.

    You can either keep it as it is in a labeled MS 70 holder or pay the small fee to return it and have another one shipped to you. Hopefully the replacement will be more suitable to your liking. I just don't think the cost of shipping is worth the argument of frustration you would be giving yourself by trying to determine who is at fault and who should pay for the shipping.
     
    Paul M. likes this.
  12. green18

    green18 Sweet on Commemorative Coins Supporter

    Quite agree. How many times did you have rap the case before it (the coin) resided in the position you thought it should be in? The argument could be made that you damaged the coin by doing so. Also, the dealer, knowing of the original position of the coin, could make the assessment that it was you who damaged the coin. Pay the return shipping and hope that he does not notice.
     
    C-B-D likes this.
  13. messydesk

    messydesk Well-Known Member

    Why would someone pay for a 70 without inspecting it in person first, to make sure there's nothing wrong with the coin, the holder, or how the coin is in the holder? Round trip shipping for the exchange is on the buyer in my book.

    Buy 69s, sell 70s.
     
  14. DearJohn

    DearJohn New Member

    The coin that I bought from an online dealer is a second-hand coin that the dealer acquired from another customer. I had no way of checking the condition, other than trusting the seller. After comparing photos from NGC site and the photo that the dealer had, they've agreed to exchange the coin at their expense. The coin was seated properly by NGC over 20 years ago but sold to me with one side wedged against the case. Most likely stayed in that position for years looking at the indentation on the holder. Thank you all for your input.
     
    Autoturf likes this.
  15. C-B-D

    C-B-D U.S. Type Coins or death!

    You're lucky the seller agreed to pay for the return and shipping both ways.
     
  16. DearJohn

    DearJohn New Member

    I didn't mention this before but the coin that I got is not even the one I bought. NGC # doesn’t even match the coin listed on their site.

    Not sure why they switched on me without disclosing.
     
    Autoturf likes this.
  17. C-B-D

    C-B-D U.S. Type Coins or death!

    If the description didn't say "stock photo" or something like that, then yeah, they should've disclosed that.
     
    Paul M. and Autoturf like this.
  18. DearJohn

    DearJohn New Member

    No mention about the stock photo or that the SN may vary.

    I even emailed them about the SN before purchasing the coin.
     
  19. Santinidollar

    Santinidollar Supporter! Supporter

    If you see a stock photo in a listing, chances are you may receive one in a lot the dealer has obtained. They should make that clear but sometimes don’t.
     
  20. micbraun

    micbraun coindiccted

    John, why not collect Bust halves in circulated condition and you won’t have to worry about such “issues” anymore.

    J/K :) I am glad it worked out in the end and the dealer made it right.
     
    C-B-D likes this.
  21. DearJohn

    DearJohn New Member

    Lol. I don’t collect. I just bought these cuz it was on sale :)
     
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