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Message:: [QUOTE="Jeepfreak81, post: 3089750, member: 93888"]I worked management at big box retail (home improvement) for 6+ years and the "just pay the customer so he won't get mad" mentality always irritated me.  Wal-mart is/was one of the worst but even they've tightened their return policies.  When there is proof of wrong doing, I'm 100% in the customer's favor. Refunds, gift certificates, whatever is deemed reasonable for the level of the mistake.  HOWEVER, I do not think that just because somebody whines enough about something, the company should fork over money.  I like others before me on this thread am not saying the OP did anything wrong or is dishonest.  But the fact remains that the evidence is circumstantial at best.  Nobody is 100% sure when or where the damage occurred.  Now, that being said, there's no harm in NGC offering something like a free basic submission for next time or something like that for the inconvenience.  But for them to just fork over the full value of the medal on a he said/she said doesn't make sense to me.  Maybe it's my business background talking. In any case, I want to be clear that I'm not bashing the OP here and it really is a bummer about the medal no matter when or where the damage occurred.[/QUOTE]