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NGC Damaged My Medal - What do I do?!?
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<p>[QUOTE="iPen, post: 3089514, member: 69760"]Yes I agree, highly detailed photos should always be taken at every stage - of every coin if it's practical or at least those of significant value to you. And, I get that the graders may not have damaged the coin themselves, but I'm suspicious of the Receiving department...</p><p><br /></p><p>The person that wouldn't answer whether or not security footage was reviewed at the medal's receipt was a supervisor in the receiving department (I could call out this person's name and position, but that is probably of bad form, given the relatively lower severity of the issue in the grand scheme of things). I asked about that twice and both times it was ignored - the second time altogether ignored. I don't think it was worth it for them to sift through the footage though - security cameras are probably there purely for theft prevention or other more serious misconduct in the workplace. I just didn't get that impression when I heard about the amount of security they have at NGC. I was thinking that their computers have the precise time stamp of when my medal was first received, and they can scroll back to that time on their security footage.</p><p><br /></p><p>And, I do use NGC often, at least for a non-dealer regular guy (the last six months was 9 invoices, and only in the 5 figure range of total declared value in the last year or so), but I felt / was ignored. Maybe if you're a bigger dealer then you'd get a better response. Unfortunately, NGC probably considers this as bullion as others have noted, but I don't think that I can find another medal like this, at least not for some time. Only 1,000 were made of these medals and that was back in 1987.[/QUOTE]</p><p><br /></p>
[QUOTE="iPen, post: 3089514, member: 69760"]Yes I agree, highly detailed photos should always be taken at every stage - of every coin if it's practical or at least those of significant value to you. And, I get that the graders may not have damaged the coin themselves, but I'm suspicious of the Receiving department... The person that wouldn't answer whether or not security footage was reviewed at the medal's receipt was a supervisor in the receiving department (I could call out this person's name and position, but that is probably of bad form, given the relatively lower severity of the issue in the grand scheme of things). I asked about that twice and both times it was ignored - the second time altogether ignored. I don't think it was worth it for them to sift through the footage though - security cameras are probably there purely for theft prevention or other more serious misconduct in the workplace. I just didn't get that impression when I heard about the amount of security they have at NGC. I was thinking that their computers have the precise time stamp of when my medal was first received, and they can scroll back to that time on their security footage. And, I do use NGC often, at least for a non-dealer regular guy (the last six months was 9 invoices, and only in the 5 figure range of total declared value in the last year or so), but I felt / was ignored. Maybe if you're a bigger dealer then you'd get a better response. Unfortunately, NGC probably considers this as bullion as others have noted, but I don't think that I can find another medal like this, at least not for some time. Only 1,000 were made of these medals and that was back in 1987.[/QUOTE]
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NGC Damaged My Medal - What do I do?!?
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