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<p>[QUOTE=&quot;Insider, post: 3036676, member: 24314&quot;]iPen, posted:&nbsp; Yes, I don&#039;t believe that the scratches came from the flip - these flips are so ubiquitous and recommended by TPGs for submission that if flips caused damage to coins, they just wouldn&#039;t be recommended for storage and submission.</p><p><br /></p><p>In any case, <b><span style="color: #ff0000">the fact is that I submitted the coins without the damages shown, and it came back with scratches and marks on the coin.</span></b> NGC has cameras and they&#039;d be able to see if any mishandling happened. I would have noticed these marks. It&#039;s like submitting a 5 ounce coin with only the minutest of imperfections, and having the coin come back as PF-66. I&#039;m not an expert grader but it doesn&#039;t take an expert to understand that a 2-3 grade drop doesn&#039;t add up, especially and specifically from the upper mint state range.</p><p><br /></p><p>I&#039;ll say that since YOU are the OP, YOU definitely know what you are talking about so I believe you.&nbsp; My first impression was that you posted a &quot;stock&quot; image that was not your coin.&nbsp; It has been proven that you (sly devil) took &quot;before&quot; photos.&nbsp; That being the case, IMO, the only way that coin could have received those marks is on the pad in the assembly room as the insert is being applied.&nbsp; In that case the TPGS should have a computer record that the coin was graded 69 or 70 by the graders and the QC guy saw the coin and lowered the grade due to the scratches.&nbsp; The QC guy was not one of the original graders. </p><p><br /></p><p>Rather than fool around on the forums, I should have sent a brief letter + your coin and the original image pointing out the spot Mr. Carr ID&#039;ed to prove it was the same coin to Customer Service attn. Mark Salzberg.&nbsp; Then I would say that you believe your coin was scratched before slabbing, love the grading service, recommend them to other collectors, have never had an incident until now, understand accidents can happen, and would they please see if they could help you out in some way, even if only some free submissions.&nbsp;&nbsp; In other words...suck up really good.&nbsp; <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie1" alt=":)" unselectable="on" unselectable="on" />&nbsp;&nbsp; I&#039;ll bet you will be satisfied.[/QUOTE]</p><p><br /></p>

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