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NGC Damaged My Medal - What do I do?!?
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<p>[QUOTE="iPen, post: 3025565, member: 69760"]OK, NGC told me that it's impossible that it's from a different submitter because each individual item is marked with the customer number. I sent an email containing the original photos and a comparison with the online cert photos to the rep directly, which she confirmed receipt of; she says it's going to management and NGC may "buy the coin" from me if it's found that NGC damaged the coin. She also told me that there's no policy on this sort of thing per se, and that it's all on a case-by-case basis.</p><p><br /></p><p>So it must be that someone at NGC damaged it. This is an over-sized medal so it's not unlikely that it was accidentally mishandled. But, that person didn't self-report the damage. There must be cameras...</p><p><br /></p><p>And, even if that huge gouge is on the brand new over-sized slab (which is what they're supposed to check for during the Quality Control phase), there are a bunch of hairline scratches that weren't on the medal before. It graded as a PF-66DCAM - I only submitted this medal because it's clear to any collector that it's a 69 (or a 68 if the graders are having a bad day).[/QUOTE]</p><p><br /></p>
[QUOTE="iPen, post: 3025565, member: 69760"]OK, NGC told me that it's impossible that it's from a different submitter because each individual item is marked with the customer number. I sent an email containing the original photos and a comparison with the online cert photos to the rep directly, which she confirmed receipt of; she says it's going to management and NGC may "buy the coin" from me if it's found that NGC damaged the coin. She also told me that there's no policy on this sort of thing per se, and that it's all on a case-by-case basis. So it must be that someone at NGC damaged it. This is an over-sized medal so it's not unlikely that it was accidentally mishandled. But, that person didn't self-report the damage. There must be cameras... And, even if that huge gouge is on the brand new over-sized slab (which is what they're supposed to check for during the Quality Control phase), there are a bunch of hairline scratches that weren't on the medal before. It graded as a PF-66DCAM - I only submitted this medal because it's clear to any collector that it's a 69 (or a 68 if the graders are having a bad day).[/QUOTE]
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