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<p>[QUOTE="Owle, post: 1288127, member: 22004"]The question is at what price or value level should the submitter be contacted? Certainly when you are talking about coins in the thousands of dollars, to give NCS complete discretion over whether or not to communicate with the customer about possible problems arising from "conserving" would be unpresidented in terms of professional conduct. It is like giving power of attorney to an accountant where you are cut out of decision making. Every profession consults with their customers as work is being done; mechanics with your vehicles, doctors with personal issues, and so forth. When they charge 5% for a process that takes just minutes and they can easily charge you hundreds of dollars for that service, it is just arrogant to not speak with the customer. Possibly they could give the customer various plans, Plan "B" you pay an extra $20 to get more personalized treatment and input in the decision making on $300 and above coins. It makes no sense to give a customer economy treatment for extremely valuable coins.[/QUOTE]</p><p><br /></p>
[QUOTE="Owle, post: 1288127, member: 22004"]The question is at what price or value level should the submitter be contacted? Certainly when you are talking about coins in the thousands of dollars, to give NCS complete discretion over whether or not to communicate with the customer about possible problems arising from "conserving" would be unpresidented in terms of professional conduct. It is like giving power of attorney to an accountant where you are cut out of decision making. Every profession consults with their customers as work is being done; mechanics with your vehicles, doctors with personal issues, and so forth. When they charge 5% for a process that takes just minutes and they can easily charge you hundreds of dollars for that service, it is just arrogant to not speak with the customer. Possibly they could give the customer various plans, Plan "B" you pay an extra $20 to get more personalized treatment and input in the decision making on $300 and above coins. It makes no sense to give a customer economy treatment for extremely valuable coins.[/QUOTE]
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