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Message:: [QUOTE="Owle, post: 1286642, member: 22004"]10X more??? Hyperbole? I can understand that with non-valuable coins they do not need to get back to you before doing work, but certainly over $1000 coins, it is no biggie to shoot you an email after they did their assessment of the coin before conservation.  The fast technology and competant customer service systems certainly exist so that a company such as NGC/NCS would not have a huge amount of increased man hours to do their job--in fact on the form it says that the customer will be contacted in some cases, yet I never have been after dozens of submissions.  With all the people out of work with degrees and intelligence to help every American company come up to speed on any given issue, this should not be that hard. STANDARD CONSERVATION FEES: 1. Evaluation Fee: 1% of declared value per coin, minimum $5. Service Description: Item examined by a conservation expert to determine what conservation work, if any, should be performed. All graded coins, excluding details and genuine holders, will be returned as is if conservation is not performed, and only the Evaluation Fee will be charged by NCS. Coin(s) holdered by any service other than NGC or PCGS will be treated as raw coin(s) and removed from their holders. In order to submit coins that are in holders other than NGC or PCGS, you must initial section 5, Conservation Services, on the front of this form confirming you have read the terms and conditions regarding the Consent to Remove Coin(s) from Holder(s) information below, prior to any work being performed by NCS. Coins that are in either NGC or PCGS holders and cannot benefit from conservation will be returned and the customer will only be charged the 1% evaluation fee. 2. Conservation Fee: 4% of declared value up to $150,000 per coin, and 2% of declared value over $150,000 per coin, minimum $15. Service Description: Appropriate conservation is performed. NO GRADE PROTECTION. Please be advised that NCS DOES NOT PROVIDE GRADE PROTECTION OR ANY TYPE OF GRADE GUARANTEE FOR COINS  SUBMITTED TO NCS. The submitter acknowledges that the conservation services provided by NCS with respect to a submitted coin may result in a  lower grade or no grade subsequently being assigned to such coin by a coin grading company. By submitting a coin to NCS, the submitter waives any  right to assert any form of legal claim against NCS (and any affiliates, divisions, subsidiaries or other corporately related entities of NCS and its and their  respective officers, directors, employees, agents and assigns) with respect to a lower grade or no grade subsequently being assigned to such coin by a coin  grading company, unless caused solely by the gross negligence or willful misconduct of NCS. And then there is a lot of other fine legal print written by lawyers to prevent any legal action going anywhere[/QUOTE]

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