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Message:: [QUOTE="GDJMSP, post: 1286501, member: 112"]And if they took the time to do all that, and as a result their charge for doing it went up 10 fold, how many people would pay it ? This is not a workable business model. But even more importantly, it wouldn't really matter if they did. That's because all they could do would be to guess what the end result might be. Any time you submit a coin for conservation, or any time you attempt to conserve one yourself - you take a chance. There are only three possible outcomes. 1 - your effort will result in a coin with an improved appearance. 2 - your effort will result in a coin with a worse appearance. And 3 - there will be no net change. Nobody, not the most experienced collector, not NCS, and nobody else, can ever know what the outcome will be. They can only guess. As a customer of NCS it is your responsibility to know that before you ever send them the coin. So having them call you and talking to you about it isn't going to change anything. You'd still have to guess what the outcome would be. I guess my point is, you made that guess when you sent the coin to them. And by doing so you accepted the risk.[/QUOTE]