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<p>[QUOTE=&quot;Insider, post: 2420675, member: 24314&quot;]WOW.&nbsp; First I want to say the to ALL TPGS customers:&nbsp; The customer is always right.&nbsp; Furthermore, lying to a customer or making excuses is totally wrong and sometimes you get caught. </p><p><br /></p><p>HOWEVER in major companies, many times the right hand does not know what the left hand is doing.&nbsp; Next, TPGS&#039;s have approximately 400 different customer orders in house.&nbsp; When all these people start to call and cry &quot;Where&#039;s my coin.&quot;&nbsp; &quot;Did you receive it yet?&quot; &quot;When will it be shipped?&quot;&nbsp; GET THE MESSAGE? <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie20" alt=":banghead:" unselectable="on" unselectable="on" /><img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie46" alt=":facepalm:" unselectable="on" unselectable="on" />&nbsp; All you do is gum up the works as employees try to find your submission and answer your questions.</p><p><br /></p><p>In the modern age, Email and notification solves some of this BUT just be aware that many times the &quot;impatient&quot; customer gets put to the back of the line just for the fun of it <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie7" alt=":p" unselectable="on" unselectable="on" /></p><p><br /></p><p><span style="color: #ff4d4d">edited as requested</span></p><p><br /></p><p><span style="color: #000000">If that report is correct, my first reaction is that NGC was &quot;set up&quot; OR lots of details are missing.&nbsp; First, no one conserves bullion!&nbsp; Second, if NGC took possession of the &quot;bullion<img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie52" alt=":hilarious:" unselectable="on" unselectable="on" /><img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie52" alt=":hilarious:" unselectable="on" unselectable="on" /><img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie52" alt=":hilarious:" unselectable="on" unselectable="on" />&quot; and then it was stolen, their insurance company is libel and rates are going up!</span></p><p><br /></p><p><span style="color: #000000">Finally, the head guy in the conservation service is often sent to China.&nbsp; Normally he does not work on coins like the OP sent in so the fact that the conservation staff is out of town can only be true if they have a big job in China.&nbsp; Looks like they had a &quot;big job&quot; in China.&nbsp; Hopefully, no one was killed in the robbery...</span>[/QUOTE]</p><p><br /></p>

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