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<p>[QUOTE=&quot;C-B-D, post: 1898741, member: 43130&quot;]The process has just begun.</p><p>I sold a coin for $765 on March 17, shipped it on March 18, and it arrived at the sorting facility on March 20. Luckily, I bought USPS insurance and signature confirmation with a eBay label.&nbsp; After several no call-backs from the post office and the buyer claiming they went to their post office several times and no one could find the package, I finally walked into my P.O. and demanded to speak to the postmaster.</p><p><br /></p><p>He was nice enough. He called and spoke to the postmaster in TN, where the item was last seen. He came back and told me that the mail carrier scanned the item in the office in TN and marked it as &quot;Notice Left&quot; instead of scanning it at the home of the buyer, which they are required to do. (This supports the buyer&#039;s claim that they never got a notice for the missed delivery of the package). The postmaster stated that the carrier is being &quot;reprimanded,&quot; whatever that means, for not scanning the package at the delivery address and instead scanning the package at the office, I suppose to save time.</p><p><br /></p><p>I was then told to file an insurance claim on USPS.com, providing proof of insurance and proof of value. The postmaster said that proof of value is simply the sale price of the coin on eBay. So I created .pdf files of the eBay sale page and the PayPal transaction where I paid $16.03 for insurance, signature confirmation, and postage. </p><p><br /></p><p>The files have been submitted, the claim opened, and I have the names and phone numbers of both my postmaster and the one in TN. Both have stated that they will provide further evidence by email to the USPS claims department, if necessary, explaining the carrier&#039;s failure to perform their job properly.</p><p><br /></p><p>In the meantime, I need to refund my buyer $765 and wait/hope that the USPS will refund me, which should take 30 days or so.[/QUOTE]</p><p><br /></p>

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