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<p>[QUOTE=&quot;RaceBannon, post: 1151727, member: 25357&quot;]Siggi,</p><p>&nbsp;</p><p>Sorry to hear that this happened to you. Some people just won&#039;t be pleased, no matter what you do. I&#039;ve bought on eBay for years. I just started selling this year. Selling is much more challenging. People get testy when they pay for something. Here are some suggested courses of action for you:</p><p>1. I think Chris has some great advice. Just ship as soon as someone pays. Paypal will allow you to credit shipping charges back to the buyer. So you can give him the combined shipping credit when he orders more coins from you.</p><p>2. I assume you saved all his emails to you. Anyone who&#039;s worked in an office knows to save emails for up to 30 days as a CYA type thing. I think it&#039;s probably just as important, if not more, to save those emails relating to any financial transaction. At the very least you can show the offender his own words to bolster your argument. You can also use the emails betw you and the buyer to make your argument in the eBay resolution center. <u><b>Bottom line, use the emails to make your case to eBay and they may remove the neg feedback.</b></u></p><p>3. You offered him a re-fund. I think that&#039;s smart and will normally satisfy at least 90% of the picky customers out there. I always offer a refund if a buyer is unhappy for any reason, I view it as my responsibility to try and make my customers happy. That being said, the first thing I do if anyone seems difficult, is I block them from bidding on any of my future auctions. The simplest way to eliminate hassles in your eBay business is to eliminate the 10% of the crotchety customers who cause 90% of the problems.</p><p><b><u>I hope you have already blocked this bidder from bidding on any of your future auctions.</u></b></p><p>4.eBay used to have a function that allowed potential bidders to view both sides of the story in the event of a negative feedback. I&#039;d look into this. At least if you do end up with a neg, potential customers can hear your side of the story.</p><p>5. Lastly, if he does drop a neg on you, you just have to keep selling, stick by your guns, take care of your customers, and it will eventually all work out. If you&#039;ve sold hundreds of items your positive feedback will still be above 99%. I think most people understand that some people just can&#039;t be pleased. I look for trends when reviewing feedback. ONe negative in hundreds of positives won&#039;t scare me away.</p><p>&nbsp;</p><p>Good Luck ironing it all out. And keep selling! Don&#039;t let one bad apple get you down.[/QUOTE]</p><p><br /></p>

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