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<p>[QUOTE=&quot;moulton8, post: 1701089, member: 50575&quot;]Frankly, I&#039;m puzzled that so many people jumped on Tater&#039;s back for this post...? Are ya&#039;ll just playing devil&#039;s advocate here, or do you really care that much about defending the bank tellers’ “right” to pick and choose which services they provide and to whom?</p><p>I guess I&#039;m in the minority here because I&#039;m on TaterTot&#039;s side. Sure, banks are there to run a business and make lots of money, which they do, but bank tellers are not the bank itself. That is, they are not the owners of the bank and their job is not to hassle current or potential customers about conducting coin transactions simply because &quot;the bank might not make money....&quot; It&#039;s their job to serve current customers with a smile, and to drum up new business by hooking new account-holders. It’s not the teller’s job to monitor and patrol the bank’s profit margins.</p><p>It might happen that a branch manager has to step in if any particular service becomes a problem for the branch, and in such a case it of course wouldn’t be fair to fault a teller for following branch procedure. However, it&#039;s certainly not their job to &quot;freelance&quot; their own policies based on how someone is dressed, how much $ they have, whether they appear to have a car or not, etc; and unfortunately many banks have at least a few of these “Entitled Eddies.” That&#039;s what Tater is talking about—those bottom-feeder tellers who jump on the chance to be lazy/treat certain people poorly just because they can, and because they have some hogwash justification to cover their butts in case anyone goes to the manager about it. </p><p><br /></p><p>So why do some tellers jump on the chance to dole out preferential treatment? I think it’s often rooted in a power trip, an ego thing, or the fact that Tammy Teller is so wrapped up in herself that she actually believes she is an accurate judge of which customers the bank “doesn’t need” now and in the future—that the bank actually wants her to weed-out the peons. And if it&#039;s the boss&#039; brownie points she is after, I&#039;d bet a &#039;64 Kennedy that, on average, the teller who does everything within her power to indiscriminately serve with a smile will do more for the bank, long term, than the one who chooses to pass judgment while they’re standing behind glass looking down their nose at poor, sweaty Tater. Of course, these types of employees are not confined to banks (See &quot;the McDonalds employee who Bogarts ketchup packets&quot; and “the restaurant server who ignores your table because you don’t ‘look like’ a big tipper”). It’s amazing how entitled some people feel at their jobs.... </p><p><br /></p><p>I totally understand the point about the bank &quot;shooting themselves in the foot&quot; by denying petty services to&nbsp; people, account-holder or not. You just never know who your lifelong customers will be, or who will have what in the future. A $500 account holder today could be the $500,000 holder a year or two from now. I sincerely doubt B of A wants Salty Sam, the teller, to pass judgments on customers, tick them off, and risk losing them as a lifelong customer over some stupid coins? A little “nice” goes a long way toward building a successful business, whereas just a dash of “nasty” can ruin it all. You just never know… That said, Tater, I’d definitely let that teller’s manager know about your experience, and how she acted smugly after you suggested taking your business elsewhere.[/QUOTE]</p><p><br /></p>

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