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<p>[QUOTE=&quot;Kasia, post: 1404526, member: 31533&quot;]Quick update. I just got off the phone with NCS. I first spoke with one of the customer relations people and he only wanted to refund the 26.50 which was what I paid NCS. I told him that was unsatisfactory, as the coin was ruined, and it was ruined by NCS. He didn&#039;t seem to have access to the internet to look here on CT with the pics I have posted to see exactly why I was upset, etc., so he transferred me to the Ops Mgr, Craig, who I spoke to. I gave him the info, and we talked. Craig was of the opinion that NCS/NGC should just reverse the charges on this coin. And that the coin &quot;turned&quot; in the slab (i.e., it took some time for the coin to develop this problem, that it didn&#039;t leave NCS that way), but that NCS could fix the purplish areas on it. </p><p><br /></p><p>I was balking at resending the coin back, as to the costs, etc. and my feeling that this coin is forever ruined and cannot be fixed to remain the same grade or higher. I said that I had sent in in based on not only their website that shows that they have good results with before and after, and that they say they know what they are doing with coins. I expressed that people here have shown before and after pics and said how pleased they were. I told him I could not believe that this was an isolated instance, and simply because it was copper. I said that IMO what happened to my coin is probably not the only instance they&#039;ve had where a coin has done this, but if it had, then I wanted to know why. He said that it was probably all the residue around the edges of the coin that did that when they conserved it. I told him that the only spots I was concerned with was the one on lincoln&#039;s shoulder and the large one on the AMER. He said that that one on the shoulder was one that would never come out, no matter, and mentioned the splotch in front of the face. I told him that splotch was not disturbing, and even if it was, that splotch didn&#039;t contribute (IMO) to the fact that the coin looked like it had something splashed on it, and then scrubbed, i.e, like a coin doctoring. </p><p><br /></p><p>I asked to be made whole on this, since it was their doing, and they didn&#039;t have to choose to conserve it (&quot;knowing&quot; the spots wouldn&#039;t come out on this coin), but they ruined it&#039;s value. I said that I sent it in fully knowing that at either a 62 or 63 it was valued at about around 300/350, and I had intended to sell it at some point after slabbing. He only was interested in possibly reimbursing me for the cost I paid for the coin, which was 1 cent. (As in how could they possibly pay me even the &quot;declared&quot; value of the coin when they got it, or the FMV of the coin if I didn&#039;t buy it at that price - but they sure can base their costs of conserving off those prices, and charge extra for shipping off those prices. Now that makes no sense.) I told him that was not even to be considered, as I found the coin in a box of pennies from the bank, I had spent my time searching that box for errors with a magnifying glass, and that I found it on the West Coast, which was tremendous, considering a lot of cents don&#039;t make it west of the Mississippi. I also informed him that not that many of these have been found, relatively, and as the time goes by it&#039;s less likely to find any in MS shape. I told him that to even say that the coin was only valued at 1 cent because that&#039;s all I &quot;paid&quot; for it was unsat. That the coin was, when sent valued at between 250 and 350, and that I could have sold the coin raw for 100 easy, but chose to have it slabbed to get it graded and a higher value for me. So the value of the coin is not based on what I &quot;paid&quot; for it, but rather the FMV of the coin when either sold raw or slabbed (which gives it a particular grade).</p><p><br /></p><p>In the end, I will ship the coin back to NCS for them to take care of with the splotches. I said I would be happy if they took care of it so that it was substantially in the same shape as I sent it originally, and he agreed. I said that I was interested in having the coin in a way that when I sold it that someone would not look at it and not want to purchase it based on it&#039;s looks from NCS (bad job). I will send it registered mail, and they will then reimburse me for that cost by refunding to the card I had paid with. They will also ship it to me when done with no cost to me. They will also reverse the charges for NCS/NGC that I paid. </p><p><br /></p><p>Only time will tell if this can be made right, so let the saga begin......[/QUOTE]</p><p><br /></p>

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