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<p>[QUOTE="Kasia, post: 1404314, member: 31533"]Well, I certainly understand that they cannot guarantee that all results will be favorable. However, and this is my opinion, they never guaranteed that they would conserve the coin in the first place. </p><p><br /></p><p>In fact, they said that if NCS felt that it was best left unconserved (as in not cleaned/conserved), then they would leave it that way. The only difference is that I would have paid less to them to evaluate it and not conserve it that I did by having them "professionally conserve it" like they did. They tout that "<span style="color: #000000"><font face="Verdana">The expertise of NCS technicians has long been needed in numismatics. Not to be confused with undesirable cleaning, proper numismatic conservation involves examination, scientific analysis and a reliance upon an extensive base of numismatic knowledge to determine the nature of a coin’s state of preservation and the extent of any damage. NCS is uniquely qualified to meet the conservation needs of the hobby." I would say that in this case, they did an undesirable cleaning. </font></span></p><p><span style="color: #000000"><font face="Verdana"><br /></font></span></p><p><span style="color: #000000"><font face="Verdana"><br /></font></span></p><p><span style="color: #000000"><font face="Verdana">Yes, I had the option of not having it at NCS, and yes, I understood there could be a risk. I, however, was unprepared for the extent of the risk that NCS did, considering that the company stresses how their conservation is based on how initially "</font></span><span style="color: #000000"><font face="Verdana">The conservation process begins with an evaluation. This is just as important as the actual conservation treatment, since choosing the appropriate treatment requires knowledge of the materials used to create coins and the contaminants that may affect them. Evaluators examine each coin in detail to determine what, if any, conservation should be undertaken.</font></span><span style="color: #000000"><font face="Verdana">Using state of the art techniques, along with decades of knowledge and experience, NCS experts can conserve your coins professionally and responsibly."</font></span></p><p><span style="color: #000000"><font face="Verdana"><br /></font></span></p><p><span style="color: #000000"><font face="Verdana"><br /></font></span></p><p><span style="color: #000000"><font face="Verdana"><br /></font></span></p><p><span style="color: #000000"><font face="Verdana">They also state "</font></span><span style="color: #000000"><font face="Verdana">Evaluation is the first step in the conservation process. During the evaluation process, a determination is made as to what, if any, conservation will be undertaken. "</font></span></p><p><span style="color: #000000"><font face="Verdana"></font></span><span style="color: #000000"><font face="Verdana"></font></span></p><p><span style="color: #000000"><font face="Verdana">And "</font></span><span style="color: #000000"><font face="Verdana">Appropriate conservation work is performed. "</font></span></p><p><span style="color: #000000"><font face="Verdana"><br /></font></span></p><p><span style="color: #000000"><font face="Verdana">I'd say that inappropriate conservation work was performed in this case. Which is why I am disappointed. </font></span></p><p><span style="color: #000000"><font face="Verdana"></font></span><span style="color: #000000"><font face="Verdana"></font></span></p><p><span style="color: #000000"><font face="Verdana"><br /></font></span></p><p><span style="color: #000000"><font face="Verdana">But I appreciate your comments, BooksB4Coins </font></span><span style="color: #000000"><font face="Verdana"> Pretty everyone here on this forum knows I can be harsh with others, so if someone is harsh with me, I can take it. But I will fight on this one, because it seems to me that this was an unnecessary result, and one that perhaps could be viewed as simply an example that maybe they don't evaluate as to whether a coin should be conserved, but rather that they will "conserve" any coin they get and live with the fact that some will be damaged, and the heck with the owners of those coins. You have to remember that they charge for the examination (1% of the coins declared value), so they are putting their reputation up anytime they do decide to conserve. </font></span></p><p><span style="color: #000000"><font face="Verdana"><br /></font></span></p><p><span style="color: #000000"><font face="Verdana">But, hopefully, I will be able to talk to them tomorrow and resolve it satisfactorily. </font></span></p><p><span style="color: #000000"><font face="Verdana"><br /></font></span></p><p><span style="color: #000000"><font face="Verdana"><br /></font></span></p><p><span style="color: #000000"><font face="Verdana"></font></span>[/QUOTE]</p><p><br /></p>
[QUOTE="Kasia, post: 1404314, member: 31533"]Well, I certainly understand that they cannot guarantee that all results will be favorable. However, and this is my opinion, they never guaranteed that they would conserve the coin in the first place. In fact, they said that if NCS felt that it was best left unconserved (as in not cleaned/conserved), then they would leave it that way. The only difference is that I would have paid less to them to evaluate it and not conserve it that I did by having them "professionally conserve it" like they did. They tout that "[COLOR=#000000][FONT=Verdana]The expertise of NCS technicians has long been needed in numismatics. Not to be confused with undesirable cleaning, proper numismatic conservation involves examination, scientific analysis and a reliance upon an extensive base of numismatic knowledge to determine the nature of a coin’s state of preservation and the extent of any damage. NCS is uniquely qualified to meet the conservation needs of the hobby." I would say that in this case, they did an undesirable cleaning. Yes, I had the option of not having it at NCS, and yes, I understood there could be a risk. I, however, was unprepared for the extent of the risk that NCS did, considering that the company stresses how their conservation is based on how initially "[/FONT][/COLOR][COLOR=#000000][FONT=Verdana]The conservation process begins with an evaluation. This is just as important as the actual conservation treatment, since choosing the appropriate treatment requires knowledge of the materials used to create coins and the contaminants that may affect them. Evaluators examine each coin in detail to determine what, if any, conservation should be undertaken.[/FONT][/COLOR][COLOR=#000000][FONT=Verdana]Using state of the art techniques, along with decades of knowledge and experience, NCS experts can conserve your coins professionally and responsibly." [/FONT][/COLOR] [COLOR=#000000][FONT=Verdana] They also state "[/FONT][/COLOR][COLOR=#000000][FONT=Verdana]Evaluation is the first step in the conservation process. During the evaluation process, a determination is made as to what, if any, conservation will be undertaken. " [/FONT][/COLOR][COLOR=#000000][FONT=Verdana] And "[/FONT][/COLOR][COLOR=#000000][FONT=Verdana]Appropriate conservation work is performed. " I'd say that inappropriate conservation work was performed in this case. Which is why I am disappointed. [/FONT][/COLOR][COLOR=#000000][FONT=Verdana] But I appreciate your comments, BooksB4Coins [/FONT][/COLOR][COLOR=#000000][FONT=Verdana] Pretty everyone here on this forum knows I can be harsh with others, so if someone is harsh with me, I can take it. But I will fight on this one, because it seems to me that this was an unnecessary result, and one that perhaps could be viewed as simply an example that maybe they don't evaluate as to whether a coin should be conserved, but rather that they will "conserve" any coin they get and live with the fact that some will be damaged, and the heck with the owners of those coins. You have to remember that they charge for the examination (1% of the coins declared value), so they are putting their reputation up anytime they do decide to conserve. But, hopefully, I will be able to talk to them tomorrow and resolve it satisfactorily. [/FONT][/COLOR][/QUOTE]
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