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<p>[QUOTE=&quot;brg5658, post: 1967032, member: 29751&quot;]PCGS has had a customer service problem for years.&nbsp; They are elitist and far more worried about their shareholders than their customers.</p><p><br /></p><p>In the past 2-3 years, PCGS has started to have quite a &quot;business ethics&quot; problem, in my opinion.&nbsp; When they introduced their recent grading fees schedule that said that any coin upgraded upon reconsideration, or simply crossed (even at same grade) upon crossover submission, will be charged a 1% final value of the coin &quot;guarantee premium&quot;.&nbsp; So, it is to PCGS&#039; benefit to upgrade and crossover coins to generate more grading fees.&nbsp; </p><p><br /></p><p>And, even worse, it is to their benefit to upgrade or crossover very high dollar coins -- as it would lead to an even higher percentage-based fee.&nbsp; Buy a $400,000 coin in an NGC holder, submit it to PCGS for &quot;crossover&quot; (which cannot be blinded because the coin is still in the slab), and PCGS makes an easy $4,000 if it crosses to the same grade.&nbsp; <i>That&#039;s one expensive change of clothes! </i> This business practice is a textbook example of conflict-of-interest.</p><p><br /></p><p><img src="http://i1202.photobucket.com/albums/bb364/brg5658/Research/PCGS_Crossover_and_Reconsideration_zps19d0a63d.jpg" class="bbCodeImage wysiwygImage" alt="" unselectable="on" /></p><p><br /></p><p>More recently, the &quot;egg on the face&quot; episode with one of their &quot;Board of Experts&quot; personnel (Kevin Lipton and the gold JFK fiasco), left a lot of people wanting to distance themselves from such shady business associations.&nbsp; </p><p><br /></p><p>Disclaimer:&nbsp; I own a good number of PCGS graded coins that I think are properly graded.&nbsp; In general, I think their grading skills are tied for #1 with NGC.&nbsp; But, with regard to customer service and being &quot;collector-oriented&quot;, PCGS probably doesn&#039;t even make the top 5 TPG list.&nbsp; PCGS is shareholder-centric, not collector-centric.[/QUOTE]</p><p><br /></p>

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