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<p>[QUOTE="jaceravone, post: 360945, member: 9474"]Just thought I would vent a bit, not that anyone would care, but maybe someone else had a similar problem and could share how it was resolved.</p><p> </p><p>I am one of the very small minority that collect first spouse coins and against my better judgment, I bought the latest Monroe FS coins. The UNC was beautiful, but the proof had what appeared to be defects on the planchet before striking and for that price, they better be perfect! As with the first FS coins to be released last year, I didn't have the luxury to send them back or I would never see my coins again.... but now, heck, nobody is collecting these so I have very little worries. </p><p> </p><p>Fedex'd it back March 28th, received and signed at the warehouse in Memphis on March 30th (even though I paid for priority overnight). I called that week - CS rep said they hadn't received them yet. Called the following week, CS rep tells me same thing. Call back last week and CS rep says for me to call back next (this) week to follow up. So I call back this morning and they still don't have any record of them. So through FedEx, I was able to print out the tracking info and the sig of the person who signed for it. I faxed it to the second CS rep that I spoke with and they tell me that they will "investigate" and I will need to call them back next week. They should be the ones calling ME back! But never the less, I will do it. I probably won't receive my coin back for another 2 months. I am even trying to prepare myself for never seeing the coin back at all. What a shame - the mint used to be so helpful, now they are as useless as an ahole on my right elbow. :goof:[/QUOTE]</p><p><br /></p>
[QUOTE="jaceravone, post: 360945, member: 9474"]Just thought I would vent a bit, not that anyone would care, but maybe someone else had a similar problem and could share how it was resolved. I am one of the very small minority that collect first spouse coins and against my better judgment, I bought the latest Monroe FS coins. The UNC was beautiful, but the proof had what appeared to be defects on the planchet before striking and for that price, they better be perfect! As with the first FS coins to be released last year, I didn't have the luxury to send them back or I would never see my coins again.... but now, heck, nobody is collecting these so I have very little worries. Fedex'd it back March 28th, received and signed at the warehouse in Memphis on March 30th (even though I paid for priority overnight). I called that week - CS rep said they hadn't received them yet. Called the following week, CS rep tells me same thing. Call back last week and CS rep says for me to call back next (this) week to follow up. So I call back this morning and they still don't have any record of them. So through FedEx, I was able to print out the tracking info and the sig of the person who signed for it. I faxed it to the second CS rep that I spoke with and they tell me that they will "investigate" and I will need to call them back next week. They should be the ones calling ME back! But never the less, I will do it. I probably won't receive my coin back for another 2 months. I am even trying to prepare myself for never seeing the coin back at all. What a shame - the mint used to be so helpful, now they are as useless as an ahole on my right elbow. :goof:[/QUOTE]
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