Miscounting coin machines

Yes, the coin-counting machines are notorious for undercounting change.

Late last year while visiting in Tenn., with the coin shortage from Covid, I had a friend sell me +-$346 worth of change so I could search the Lincoln cents he had hoarded for the last 15 years. I counted the change myself to know how much to pay my friend. I then found a local Suntrust that would take the loose change (nickels, dimes quarters, and halves), count it, and credit the amount to my account. (I didn't want to haul it back home.)

I was expecting a credit of about $318 after deducting the cents I kept. When the deposit only showed about $260.00. A shortage of $58.00 or 18%. I got irate thinking they had charged a counting fee as a Coinstar machine does. But the numbers were off based on percentages so I called them to inquire about their fee. They said there was no fee and that there is a video camera of the counting process to make sure nothing is amiss.
My point to them was that all the video camera will show is that the employees didn't pocket the difference. It can't show the machine miscounting the change.

It was infuriating since when dropping off the two buckets of change I even pointed out the slips of paper with my totals for each type of coin.

Live and learn I guess, as I didn't have any recourse that I was aware of.

 

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Something I forgot to mention about TD Bank, TD Bank had an option where you could guess the the total $ amount of coins. If you were within a $1.00,you won a small gift (small TD coin bank). I won my little bank by precounting my coin deposit LOL. The count was accurate that day.

 

I had a bank call me back when I questioned the amount they deposited in my account. They were honest and told be that several customer deposits got dumped together and they did not know what to credit each customer. They called each customer to get a guess of what they brought in. Crazy deal but they gave me an amount that sounded fair.

 

Same with me, exactly.

 

I recently posted about issues I’ve had with VYSTAR in NE Florida. Do you know that the coin counters have and external reject tray and ONE OR TWO INTERNAL REJECT TRAYS? I’ve made the branch managers open their machines numerous times and am shocked at the perfectly fine coins crammed into the inside area. Once I was returning about $300 in Kennedy halves and there were 11 of mine not counted nor returned. I have demanded the coins and been told they can’t return them because they “have to be audited”. One branch manger blocked me from taking pictures of the small fortune in their machine. I have asked the corporate VP why every reject wasn’t returned via external trays and was ignored.