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<p>[QUOTE=&quot;ThomKing, post: 336290, member: 12371&quot;]<b>yet another bunch of stories from the min</b></p><p><br /></p><p>My wife tells me that the charge card cleared for the 2008 ASE that i ordered.&nbsp; Sounds like things are back to normal (??).</p><p>I go ahead and call customer service.&nbsp;&nbsp; They acknowledge the order is active.&nbsp; They say that the ASE might ship within the next few days.&nbsp; I told them that they don&#039;t usually take my money until after they ship, and the rep responds that doing so would not be good business practice, and that the policy is to take the money first and ship the coin(s) last.</p><p>I asked why I have not received any emails about the ASE transaction.&nbsp; The rep asked me for my home address, telephone number, and email address.&nbsp; I thought she was confirming who I was.&nbsp; She said she did not have none of these on file, and that I should always maintain an email address online so they can notify me.&nbsp; I explained (once again) that i have always had this information on my account, and that in fact i was signed onto it and was looking at all of that information while we were speaking.&nbsp; She said that she was in Texas and did not have the same information as the fullfillment center had and their new consumer service was gathering this information.&nbsp; Excuse me, but now I was totally confused.&nbsp; Whoever we are calling for customer service does not have my information as I see it online.&nbsp; They only seem to have part of the order number.&nbsp; When this first started back in November, &quot;my problem&quot; was that &quot;my shipping address&quot; did not match &quot;my mailing address&quot;.&nbsp; That did not make sense especially since folks addresses can be different.&nbsp; Another problem was that my name on file, did not match my match exactly on my shipping address.&nbsp; Actually, the one that they &#039;said&#039; they had, was spelled completely in reverse.&nbsp; When they fixed it, the rep explained that I should be careful when keying sensitive material such as that!&nbsp; (grrrrrrrr).&nbsp; &nbsp; I am not paranoid over this as I could just stop the pain and go the route of ebay.&nbsp; I am getting more interested as this conversation drags on.&nbsp; It almost appears as it they outsourced customer service somewhere along the line when they had the program problem that supposedly happened in December.&nbsp; It is almost as it they somehow corrupted our account database, and I hope they did not broadcast the sensitive information to the wrong folks.&nbsp; Absolutely no where in any conversations has anyone used the excuse that the gold, silver, and platinum prices sky rocketed and almost caught them off guard.&nbsp; My wife believes that the best thing for them was the tornado, since they are using that one as the blanket&nbsp; excuse (yes, the representative used the tornado excuse in the same sentence when explaining what could have happened to my email address.&nbsp; &nbsp;&nbsp; </p><p>&nbsp;</p><p>&nbsp;</p><p>Has anyone had any better luck with customer service?</p><p>&nbsp;</p><p>Maybe we should have a lotto as to the wierest story coming out of Texas as to what really happened at the warehouse.&nbsp; No?[/QUOTE]</p><p><br /></p>

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