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Mint is Cancelling previously confirmed Morgan orders
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<p>[QUOTE="ANM, post: 7965945, member: 117383"]After trying until nearly midnight last night to contact the mint with no success, I began again this morning and this time I had the opportunity to leave a call back number. A couple hours later I got the call and the problem was that the expiration date on my credit card and changed in July - after the two May purchases. I was told that updating my payment info on the mint web site does not update it on outstanding orders. Through the use of a secure connection he connected me to, I updated the card info and was returned to him to complete the order. I then asked him to update the other order I had made in May and he said he could not do that because I had not yet received the email from them saying is it a problem.</p><p>A couple hours later I got the same email as before now applicable to the second May purchase. I could not contact a person so at 1:20 I left my call back number and then stayed close to the phone all afternoon. Around 6PM I got the call back and then made the update for that order.</p><p>I just checked my credit card site and both charges are now pending so it looks like they will be shipped soon.</p><p>Both emails said I had to contact them within 48 hours or the order would be automatically cancelled. I was expecting to lose the second order as we are heading into a weekend but didn't have to happen.</p><p>Lesson learned - If you make a change to your payment information on the mint web site, it will not update for orders already made that are backordered or not yet filled so that has to be done separately.[/QUOTE]</p><p><br /></p>
[QUOTE="ANM, post: 7965945, member: 117383"]After trying until nearly midnight last night to contact the mint with no success, I began again this morning and this time I had the opportunity to leave a call back number. A couple hours later I got the call and the problem was that the expiration date on my credit card and changed in July - after the two May purchases. I was told that updating my payment info on the mint web site does not update it on outstanding orders. Through the use of a secure connection he connected me to, I updated the card info and was returned to him to complete the order. I then asked him to update the other order I had made in May and he said he could not do that because I had not yet received the email from them saying is it a problem. A couple hours later I got the same email as before now applicable to the second May purchase. I could not contact a person so at 1:20 I left my call back number and then stayed close to the phone all afternoon. Around 6PM I got the call back and then made the update for that order. I just checked my credit card site and both charges are now pending so it looks like they will be shipped soon. Both emails said I had to contact them within 48 hours or the order would be automatically cancelled. I was expecting to lose the second order as we are heading into a weekend but didn't have to happen. Lesson learned - If you make a change to your payment information on the mint web site, it will not update for orders already made that are backordered or not yet filled so that has to be done separately.[/QUOTE]
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Mint is Cancelling previously confirmed Morgan orders
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