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Message:: [QUOTE="Eaglefawn, post: 2570046, member: 82237"]Frankly, almost all Companies pay lip service to Customer Service...talk the talk but don't walk the walk...I think it's time to take a bite to be honest, and we should stop paying lip service and leave them. I have found ANACS to be absolutely great in the Customer Service Dept. Yes they're slow to get your graded coins back to you when they have their spectacular specials and everyone "piles on"...but let me vouch for their alacrity and dispatch in returning emails when you ask a question...any question what-so-ever...and when you call...someone will actually take your call!!! I didn't know if I wanted to use ANACS since so many seem to prefer PCGS & NGC and while my plan isn't buying to sell right away (and I have no negative thoughts about those who are buying to sell...If I had loot I would too!)...my thought process ran to "down the road" if my family should need to sell am I best serving them albiet ANACS is considered among the TOP 4 TPG's, still it seems NGC & PCGS are what is most generally seen on Ebay. The fact is, the only way to make others change their practices & behavior is to change our own...this would say to me I'm thinking it's time to walk not talk. In 2 or 3 years (if we get brave enough to act) I know it will either bring about change in their attitude, or they will merge before going under...not that I wish that on anyone candidly, yet some groups don't respond to customer needs until they get spanked...and then it's cryin' time!!! <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie57" alt=":jawdrop:" unselectable="on" unselectable="on" />[/QUOTE]

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