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<p>[QUOTE=&quot;kanga, post: 450272, member: 9270&quot;]IMO, you should. Since the bidder used PayPal <u>AND</u> the item didn&#039;t arrive, the buyer can file a NPS with eBay/PayPal <b>AND</b> will win.</p><p>Insurance, D/C, etc. are really for your protection, not the buyer&#039;s.</p><p>If there&#039;s enough value, get the buyer to send you the package <u>at your expense</u>.</p><p>If it&#039;s really inexpensive, you might just refund the buyer&#039;s money and forget the whole thing. Claiming insurance from the USPS is a very annoying process.</p><p>&nbsp;</p><p><br /></p><p>&nbsp;</p><p>Depends on the buyer.</p><p>Some will get antzy and cause you grief.</p><p>Sort of have to play it by ear.</p><p>&nbsp;</p><p>I only had one lost package ($80) and the buyer very patiently waited for the whole USPS claim process to complete.</p><p>&nbsp;</p><p><br /></p><p>&nbsp;</p><p>I don&#039;t know what &quot;normal&quot; is, but mine took a month, and that was a <u>lost</u> package.</p><p>You situation is slightly different (contents lost).</p><p>&nbsp;</p><p><br /></p><p>&nbsp;</p><p>Whatever you do, keep the buyer apprised of what&#039;s happening.</p><p>Even if it is only, &quot;Checked with the USPS. Still in process.&quot;</p><p>&nbsp;</p><p>Others here may add to or differ from my advice.</p><p>Wait for a few more opinions.[/QUOTE]</p><p><br /></p>

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