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Message:: [QUOTE="beckyh, post: 2371183, member: 77703"]I had a similar incident happen as far as an ATM giving me a 20 that had been taped together. Well when I went to pay a bill they wouldn't take one of the 20's....as you can imagine, it was the taped up one. Because the serial numbers didn't match. The first 2 numbers did but not the rest. When I called the bank to find out the protocol...she said they couldn't help me cus it wasn't their ATM. She said they have a currier for the ATMs. I said "Then what do I do because that's my hard earned money and I paid $3 for your ATM service?" She put me on hold and then came back stating the branch manager wasn't in but they would call me when they did return. Mind you I was on my way to work that morning and knew I had to go pay a bill right after work...so I stopped at a CHASE bank ATM, withdrew $400, counted it, and carried onto work. I didn't notice the taped bill until I went to recount and hand the money over. The lady saw the serial numbers didn't match and gave it back. I don't have an account with CHASE either but have used the ATM before since it's by my house and my bank isn't local. I live paycheck to paycheck for the most part and 20 goes a long ways for me. I know the ATM has a camera and I know the lady where I paid my bill pretty well. Maybe she could confirm I owed them the amount I pulled out of the ATM....[/QUOTE]