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<p>[QUOTE=&quot;scarborough, post: 18436573, member: 93146&quot;]My experience with customer service at Leu is similar.</p><p><br /></p><p>In my case I’m asking them to send me a scan of some information that they say they have in their records. I know it will be a bit of trouble, but I&#039;m a regular client, they advertised they had it and service is one of the items for which we pay commission.</p><p><br /></p><p>After two unanswered email, today I phoned them. The receptionist was very pleasant, professional and apologetic. At least with my request it seems there is only one person in the office who can properly respond. She said that due to trade shows and upcoming auctions, many enquiries just need to wait for the right person. But the situation is what it is.</p><p><br /></p><p>By the way, to get my shipment moving I agreed to take the risk of loss myself and then insured the purchase privately through <a href="http://www.securus.com" target="_blank" class="externalLink ProxyLink" data-proxy-href="http://www.securus.com" rel="nofollow">www.securus.com</a> insurance.[/QUOTE]</p><p><br /></p>

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