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<p>[QUOTE=&quot;Kaveh Alaf Pour, post: 18426173, member: 121715&quot;]Hi folks,</p><p><br /></p><p>I participated in recent Leu Numismatik auction (E-sale 24) in December, it’s been more than a month and they still have not sent me my coins! I contacted them few times and they said that Fedex doesn’t ship orders with the value of over 2500 GBP door to door in the UK!!!</p><p>First of all I was so surprised that such a big auction house doesn’t have their own insurance to insure customers consignment shipped to them and customers purchased shipping from them! As most big auction houses do have their own insurance which covers consignments and customers items!</p><p><br /></p><p>It has been 4 weeks that they’re telling me they are going to ship my coins THIS WEEK by an alternative carrier!</p><p>Their communication level and customer service used to be decent at the beginning they started the business but this time it was awful, they reply 1 out of 10 of my emails, however, when I called them over the phone the lovely customer advisor responded and was very polite and tried to be helpful in a way.</p><p><br /></p><p>I am just wondering if anyone else has a similar experience? I have been Leu’s customer since their first auction and has been always satisfied with their services and now I am just so disappointed over this experience and to be treated this way by them![/QUOTE]</p><p><br /></p>

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