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Message:: [QUOTE="divechief, post: 611451, member: 19036"]Thanks for the welcome everyone.  every call to the mint just ends up  :headbang: I will sleep on this letter and probably modify it a bit,  Then I plan on snail and E-mailing it to the world.  I know it's kind of long, I may try to shorten it a little. Any insight or suggestions appreciated---------------------------------------------------------- Dear Congress person     I have been a coin collector since the mid 1950’s when I was allowed to search the cash drawer from my grandfather’s store.  In those years I had great joy accumulating a nearly complete date and mint mark set of Lincoln head cents along with numerous walking liberty ½ dollars, standing liberty Quarters and Buffalo nickels.      In 1969 I began purchasing coins directly from the US mint.  In those early days I would send a check, and an order form early in the year and hope it arrived where it was supposed to.  Many months later a package would arrive.  In those early days, one thing I learned was patience.     In this modernized computerized day and age I would expect customer service would have improved.  That expectation has not been met.     April 30th I placed a $1239 order for an Ultra High Relief  Eagle 1 ounce gold coin.     I was eager to hold this coin in my hand and compare what was said to be Sculpture, Augustus Saint-Gaudens original vision of what the $20 Gold coin should look like with the version of his design that appeared on Gold coins of the 1920’s and the modern gold bullion coins.      May 1st , fraudulent activity was discovered by my credit card company.  My card was canceled and re-issued.     May 4th I called the mint with my order number in hand and requested my billing information be changed to reflect my new card.  I was told this was done.     I continued checking the order status over the next month and change.  The web site always showed in stock and reserved.     Yesterday,  June 9th I again checked the mint’s site.  It showed my order canceled.  I called the “customer Service” number.  I was told my billing information had not been updated I was told, my only option was to re-order for $100 more than the original price  I requested a supervisor.  I was told none were available.     The US Mint Sales department seems to feel they are beholden to no one.  They don’t follow the same rules as commercial businesses and they seem to flaunt this.  They should be in the business of separating the taxpaying public from their hard earned money in a friendlier manner than the IRS.     All I can do is vote with my wallet.  After a 40 year partnership, I am ending all relations with the mint.  They will not get one more cent from me.     I would request that the business practices of the mint be looked into, and that they be held to the same standards as commercial business are held to.  Thanks for your time.[/QUOTE]

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