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<p>[QUOTE=&quot;MorganFred, post: 37969, member: 1779&quot;]Here&#039;s a more detailed automated/stock response I received this morning from the office of Bill Cobb, President of eBay North America. NOTE: I did not state nor imply that I was the injured party. Out of curiousity, I checked the Internet Fraud Complaint Center (IFCC) referred to in the message to which it seems most appropriate to file a complaint; while it appears this might be the best venue, it appears a complaintant should be the injured party although the process permits third party complaints, but this latter could be interpreted for lawyers only. I&#039;m not in a position to buy one of pjd1966&#039;s fake coins just so that I can file a complaint against her; it seems best that an organized effort by one or several of her victims be undertaken after contact with as many of the Negative Feedbacks as possible to solicit their cooperation. I find it difficult to believe that nobody among her hundreds of victims has not done this already.</p><p><br /></p><p><i>Hello Mr. Stevens,</i></p><p><i><br /></i></p><p><i>Thank you for writing to Bill Cobb. My name is Kaytlin. Bill has asked</i></p><p><i>that I respond to your email today on his behalf and to assure you that</i></p><p><i>he will review your suggestions personally.</i></p><p><i><br /></i></p><p><i>I am sorry you have had such a frustrating time with this seller. It is</i></p><p><i>our genuine intention for every eBay member to have a successful</i></p><p><i>experience. We at eBay believe that people are basically good. Within</i></p><p><i>the many good buyers and sellers on eBay, there are a few who stray.</i></p><p><i>Your upset over their attitude and actions is understandable.</i></p><p><i><br /></i></p><p><i>I want to assure you that eBay is working on improving site security and</i></p><p><i>making the site safer for everyone. For instance, we introduced a new</i></p><p><i>dispute process which I encourage buyers to pursue. The Item Not</i></p><p><i>Received or Significantly Not as Described process is a new way to help</i></p><p><i>buyers and sellers communicate with each other and resolve disputes when</i></p><p><i>a buyer experiences a problem. The process takes the mystery out of what</i></p><p><i>to do when a buyer:</i></p><p><i><br /></i></p><p><i>&nbsp;- does not receive an item, or</i></p><p><i><br /></i></p><p><i>&nbsp;- receives an item that is significantly different from what was</i></p><p><i>described in the listing.</i></p><p><i><br /></i></p><p><i>More information about this dispute process can be found on the</i></p><p><i>following help page:</i></p><p><i><br /></i></p><p><i>&nbsp;<a href="http://pages.ebay.com/help/tp/inr-snad-process.html" target="_blank" class="externalLink ProxyLink" data-proxy-href="http://pages.ebay.com/help/tp/inr-snad-process.html" rel="nofollow">http://pages.ebay.com/help/tp/inr-snad-process.html</a></i></p><p><i><br /></i></p><p><i>Lastly, about the factors we look at for disciplining sellers on our</i></p><p><i>site; eBay uses a number of factors to determine when to take action</i></p><p><i>against sellers. These factors include member reports, the seller&#039;s</i></p><p><i>feedback, complaints filed through the eBay INR/ODR process, reports</i></p><p><i>received from law enforcement agencies, and a number of other factors.</i></p><p><i>Also, although we are unable to initiate formal proceedings against the</i></p><p><i>seller beyond eBay, we will cooperate with any inquires and requests</i></p><p><i>from law enforcement agencies, and we encourage buyers to pursue these</i></p><p><i>matters through the appropriate agencies and organizations.</i></p><p><i><br /></i></p><p><i>In this case, you may want to consider filing a complaint with the</i></p><p><i>Internet Fraud Complaint Center (IFCC) if you have not done so already.</i></p><p><i>The IFCC is partnership between the Federal Bureau of Investigation and</i></p><p><i>the National White Collar Crime Center.&nbsp; The IFCC will review and</i></p><p><i>evaluate complaints and refer information to the appropriate local,</i></p><p><i>state, or federal agency. You can file a complaint with the IFCC at:</i></p><p><i><br /></i></p><p><i>&nbsp;<a href="http://www.ifccfbi.gov/index.asp" target="_blank" class="externalLink ProxyLink" data-proxy-href="http://www.ifccfbi.gov/index.asp" rel="nofollow">http://www.ifccfbi.gov/index.asp</a></i></p><p><i><br /></i></p><p><i>You may also want to consider contacting authorities in your area and</i></p><p><i>where the seller resides. At their request, we will gladly help Law</i></p><p><i>Enforcement with any inquiries they would have.</i></p><p><i><br /></i></p><p><i>The investigating officer can contact us by visiting the link below;</i></p><p><i><br /></i></p><p><i>&nbsp;<a href="http://pages.ebay.com/help/confidence/isgw-fraud-ebays-role.html" target="_blank" class="externalLink ProxyLink" data-proxy-href="http://pages.ebay.com/help/confidence/isgw-fraud-ebays-role.html" rel="nofollow">http://pages.ebay.com/help/confidence/isgw-fraud-ebays-role.html</a></i></p><p><i><br /></i></p><p><i>and clicking the &quot;report information to eBay&quot; link on that page.</i></p><p><i><br /></i></p><p><i>Please have law enforcement include the following information:</i></p><p><i><br /></i></p><p><i>1. The case number</i></p><p><i>2. The officer&#039;s name</i></p><p><i>3. The officer&#039;s telephone number</i></p><p><i><br /></i></p><p><i>To find the name of a local law enforcement officer that can help you,</i></p><p><i>please refer to the following link:</i></p><p><i><br /></i></p><p><i>&nbsp;<a href="http://www.usacops.com" target="_blank" class="externalLink ProxyLink" data-proxy-href="http://www.usacops.com" rel="nofollow">http://www.usacops.com</a></i></p><p><i><br /></i></p><p><i>Mr. Stevens, I want to thank you for your email once again. We are</i></p><p><i>always looking for new ways to improve the site and process on eBay. As</i></p><p><i>you know, Bill values the feedback of the eBay community. I hope you</i></p><p><i>continue to work with us, to make our trading community a better place.</i></p><p><i><br /></i></p><p><i>Regards,</i></p><p><i><br /></i></p><p><i>Kaytlin Meyers on behalf of Bill Cobb</i></p><p><i>President</i></p><p><i>eBay North America</i></p><p><i>______________________________</i></p><p><i>eBay Inc.</i></p><p><i>The World&#039;s Online MarketplaceÆ</i>[/QUOTE]</p><p><br /></p>

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