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<p>[QUOTE="-jeffB, post: 1962715, member: 27832"]I did get through to Customer Service, and just got done with them.</p><p><br /></p><p>The rep said that the order is on a "Dollar Hold", which they impose on all high-dollar orders -- she said "over $300", the same threshold for automatic shipping upgrades -- and lasts 24-72 hours. She said if it isn't released by Friday or so, I should call back to see whether there's a problem with the CC. So much for "shipping by 8/5/14". <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie3" alt=":(" unselectable="on" unselectable="on" /></p><p><br /></p><p>I don't have a problem with this if everybody else is in the same boat, but it seems a bit far-fetched to me. Usually in a case like this it's the CC company that calls me, and it happens VERY promptly. Given that the Mint apparently still hasn't even <i>asked</i> my CC company about it, I suspect that they're just dragging their heels.</p><p><br /></p><p>FWIW, when I ordered a First Spouse gold back in March 2011, I placed the order on a Saturday, and it shipped the following Tuesday. I doubt I can pull up records of when the charge went through, though.</p><p><br /></p><p>Again, anybody else seeing movement past the "on hold" status?[/QUOTE]</p><p><br /></p>
[QUOTE="-jeffB, post: 1962715, member: 27832"]I did get through to Customer Service, and just got done with them. The rep said that the order is on a "Dollar Hold", which they impose on all high-dollar orders -- she said "over $300", the same threshold for automatic shipping upgrades -- and lasts 24-72 hours. She said if it isn't released by Friday or so, I should call back to see whether there's a problem with the CC. So much for "shipping by 8/5/14". :( I don't have a problem with this if everybody else is in the same boat, but it seems a bit far-fetched to me. Usually in a case like this it's the CC company that calls me, and it happens VERY promptly. Given that the Mint apparently still hasn't even [I]asked[/I] my CC company about it, I suspect that they're just dragging their heels. FWIW, when I ordered a First Spouse gold back in March 2011, I placed the order on a Saturday, and it shipped the following Tuesday. I doubt I can pull up records of when the charge went through, though. Again, anybody else seeing movement past the "on hold" status?[/QUOTE]
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