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Message:: [QUOTE="NorthKorea, post: 1777329, member: 29643"]I'm fairly certain they mean instructions on how you want your refund processed, since you probably paid by money order. Also, given that you took a picture showing the "dust" on your AG-3/FR-2 coin, I hope you didn't USE the holders then decide to return them. JP's seems (based upon comments from others) to be a stand-up operation, and they might even take the loss on your unreasonable expectations for product return. (By this I mean, letting you use the holders then decide you want to return them.) Anyway, they'll probably send you a business check for $1.95. I'm still not sure why you didn't opt to purchase the $2.25 ones that JP's says are the industry standard. If you're paying 2-cents per holder, what's .3-cents more??? After all, you didn't opt for the $1.75 (cheapest) Cowens (made in the US, which you claim is really important) holders on the closeout page, so I assume that price and country of origin weren't your ONLY motivators. If I were JP's, I'd offer you the following options: Store credit for your $1.95.ORPaypay payment for your $1.95. The reason is the cost to process and mail the check would work out to 65-cents to 80-cents, in and of itself.[/QUOTE]