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<p>[QUOTE=&quot;Insider, post: 7855923, member: 24314&quot;]tibor, posted: &quot;I&#039;ve read through the posts here and on CU forum. I find it hard to believe that John Albanese is calling a customer about a $150 quarter. In the 64 grade it is one of many. The OP says there was a 1927 ms65 nickel also in the submission but wasn&#039;t part of the issue. Mr Albanese is a very busy person. I find it hard to believe that there was any communication with him, at least by telephone.&quot;</p><p><br /></p><p><span style="color: #660033"><i>I find it hard to believe you don&#039;t.&nbsp; Where I come from it&#039;s called &quot;customer relations&quot; or a good business practice.&nbsp; News Flash for you and others.&nbsp; Since the 70s I&#039;ve worked at five TPGS.&nbsp; At every one of them except NGC I called our customers all the time.&nbsp; That&#039;s because an educated collector is our best customer.&nbsp; </i></span></p><p><span style="color: #660033"><br /></span></p><p><span style="color: #660033"><i>I think the fact that an opinion of AU on a TPGS MS coin is even more of a reason to make that call.&nbsp; I&#039;d tell our customer to sell the slab and get a better coin.</i></span></p><p><br /></p><p>GDJMSP, posted: &quot;Sorry, but I do believe it. And yes, I know they will grade coins with wear as high as MS67, and they say so in writing. But, and it&#039;s a big but, <i><span style="color: #b30000">they also claim that wear caused by certain things doesn&#039;t count, and wear caused by other things does count</span>.</i> Bottom line, wear is wear regardless what causes it. A coin is either unc or it isn&#039;t - there is no middle ground.</p><p><br /></p><p><i><span style="color: #660033">It all depends how a person defines &quot;wear.&quot;&nbsp; For those who believe that the loss of original surface along with its luster is wear, there is no middle ground and wear is wear. Others make a distinction between a surface changed by actual wear and one changed by other things</span></i>.&nbsp; <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie2" alt=";)" unselectable="on" unselectable="on" /></p><p>&nbsp;</p><p>However, what they neglect to tell anybody is <span style="color: #b30000">there is absolutely no way that anyone can ever tell what caused the wear on any specific coin.</span> It&#039;s simple fact, it is impossible to do. Given that, the reason that they will grade coins with wear as MS becomes all too evident. They do it so they can give their customers what they want.&quot;</p><p><br /></p><p><i><span style="color: #660033">Actually, in many cases the reason a surface lost its luster can be determined on a specific coin.&nbsp; Loss of luster from stacking is usually ignored by TPGS.&nbsp; Unfortunately, <b>the loss of luster from friction wear </b>has also been ignored by ex-dealer run/owned TPGS</span></i>. <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie3" alt=":(" unselectable="on" unselectable="on" />[/QUOTE]</p><p><br /></p>

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