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<p>[QUOTE=&quot;krispy, post: 2041507, member: 19065&quot;]USPS carriers and some clerks at the counter are downright lazy and like to challenge customers. Many customers are rude too and I&#039;m sure it&#039;s a painful job but in no other business do I encounter such in-your-face contempt of the customer by employees. I&#039;ve complained many times, formally in writing and submitted online as anyone can and should do, about poor customer service by carriers and inadequate branches, but it never gets resolved and the same, tardy and sloppy service goes on. Branch Managers are often a step above and give the impression they care and will help you but the problems are deeply rooted. If it&#039;s their employees protected salary and pension that allows this culture of laziness to take root something needs to change and we ought to hold individuals more accountable. If other public servants are held accountable in their positions, so too should those carrying private letters and communications. There is zero sense of duty and a total lack of care in handling of patrons mail, things we even pay a service fee for to have sent and brought to us on time and securely. I&#039;m sure there are some model carriers and clerks out there, but they are far and few.</p><p><br /></p><p>In contrast, I see how UPS can be problematic for residential customers but they are innovating their traditional service to finally meet the problems of delivery and tracking that often plagued service for non-business delivery. In fact, I see UPS drivers busting their butts to improve customer service and the addition of UPS Stores is a great challenge to the USPS branch operations. UPS seems to have business to residential delivery down pat and moving faster than ever, in my experience. </p><p><br /></p><p>Just today, I finished packing my UPS driver&#039;s holiday greetings card stuffed with a Thank You gift card for great service and will hand it to him tomorrow when he shows up to deliver my latest US Mint package.[/QUOTE]</p><p><br /></p>

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