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<p>[QUOTE=&quot;jwitten, post: 1943719, member: 70583&quot;]Contacting ebay will not help. I had a customer who had a delayed package because of the post office. He meant to contact me and ask about it, but the way ebay is set up now, it opened a case against me. He apologized, the case closed a few days later when I issued a full refund (usps lost package), and he tried to correct the situation with ebay, but the case was opened, so it still counts and hurts me. ALWAYS try to work it out with the seller. Make sure to select &quot;other&quot; when ebay ask the reason for contacting seller. So many of the options now automatically open a case without the buyer even knowing.[/QUOTE]</p><p><br /></p>

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