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<p>[QUOTE=&quot;stldanceartist, post: 1819245, member: 13307&quot;]FYI - since it will help more than just me, I called Customer Service today (my Rushmore arrived today covered in milk spots and rim nicks) and they gave me some helpful information.</p><p><br /></p><p>Basically, </p><p><br /></p><p>*You ship it back to them insured</p><p>*You send them a copy of your shipping receipt and a letter explaining why you are returning the item</p><p>*Their claims team &quot;investigates&quot; and then, if approved, they will reimburse your shipping costs by a check through the mail.</p><p><br /></p><p>Since I didn&#039;t want to mail a letter, I asked if there was an email contact or fax number - you know, since it is 2013 and all - and they don&#039;t have email set up yet but there is a fax number:</p><p><br /></p><p>(317) 837-6950</p><p><br /></p><p>Hopefully my second one ends up being nice - looks like a great coin.[/QUOTE]</p><p><br /></p>

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