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<p>[QUOTE=&quot;Insider, post: 3214860, member: 24314&quot;]This has been answered above.&nbsp; Do you know how long it takes to write a note?&nbsp; I do because we do a lot of that.&nbsp; To me, it&#039;s better than crapping up a &quot;details&quot; label with this nonsense to make sure the customer knows the reason:&nbsp; &quot;Scratch across eagle&#039;s wing.&quot;&nbsp; I&#039;m continuously amazed at what many folks cannot see.&nbsp; We are able to do that because I&#039;m not grading 800 vintage coins a day!&nbsp; Heck, you cannot even talk to a PCGS or NGC grader!&nbsp; &nbsp; &nbsp; </p><p><br /></p><p><br /></p><p><br /></p><p>News flash.&nbsp; Most customer service folks don&#039;t make big money.&nbsp; The graders make the company profits.&nbsp; They need to be producing income, not answering questions!</p><p><br /></p><p><br /></p><p><br /></p><p>News flash.&nbsp; The top two TPGS are not interested in you.&nbsp; They fry bigger fish.&nbsp; We all like to think we are important.&nbsp; We&#039;re not.&nbsp; Imagine 200 + customer packages (much more on Mondays)...Then imagine 20 of those folks calling &quot;Did you get my coins?&quot;&nbsp; Add to that the 300 + calls about coins already &quot;in-house&quot; plus the calls from folks with a question after receiving their coins.&nbsp; A top TPGS would rather have 30 huge customers that send several hundred coins at a time.&nbsp; </p><p><br /></p><p>If you want personal attention, go somewhere else.[/QUOTE]</p><p><br /></p>

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