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<p>[QUOTE=&quot;beef1020, post: 881044, member: 24544&quot;]Don&#039;t get me wrong, I appreciate how difficult business can be, and I don&#039;t begrudge the dealer for trying to make a profit.&nbsp; I understand there are a lot of rants in this thread about how much dealers suck, so I understand you getting a little defensive here.&nbsp; </p><p><br /></p><p>On the other hand, my mom took the coins in to get an appraisal.&nbsp; She had no interest in selling, just to find out their value, and this jerk totally lied to her in the hopes of getting the coins on the cheap.&nbsp; That is not ethical behavior.&nbsp; </p><p><br /></p><p>It&#039;s one thing to say, well the 1877 is worth between $500-$900 retail, but I would be willing to buy at around $200 or $100, or even $7.&nbsp; I need to get it certified, and I need to pay overhead and make a profit, so I can&#039;t buy it for retail.&nbsp; Tell the customer what it&#039;s worth, and then negotiate a sale price from there.</p><p><br /></p><p>This idea that she should be educated prior to going into the store, and if she fails to do the research then anything is fair game is a crock. How many of you shop for stuff and actually talk to a salesman about the products before you buy?&nbsp; I just put in a patio and had no idea what type of gravel or sand to use, and guess what, I asked the freaking salesman at the yard what to buy.&nbsp; He is the expert, he should be helpful, not sell me the wrong stuff at an inflated price because he is overstocked.&nbsp; </p><p><br /></p><p>Same deal with the coin store.&nbsp; They are suppose to be the experts, if I had a question about a coin and I could not expect a straight answer from the coin store then what good are they!!!&nbsp; They are suppose to be experts, yes you could get the same info on the internet, but all you brick and mortar joints will be out of business in 10 years if you don&#039;t provide good service to your customers for exactly the reason you complain about.&nbsp; If I have to do the research myself then I might as well sell it myself online too, and while I&#039;m at it I will buy it there as well.&nbsp; She brought it in exactly because she did not want to do the research, that is what experts are for!!!</p><p><br /></p><p>It is that attitude, about coins as well as many other products, from the sales staff that hurts their business in general.&nbsp; I would say it&#039;s even worse with coin dealers, this is a hobby, and if people new to the hobby start getting ripped off at the beginning how long do you think they will stay involved.&nbsp; This is not some dishwasher that everyone needs so it&#039;s no big deal, it&#039;s discretionary spending.</p><p><br /></p><p>Clembo, <span style="color: Red">edited</span> do you mean putting quotes around mom?&nbsp; Do you doubt the story, think it&#039;s about me? It was a funny story, about my aunts and uncles, and some coins they inherited.&nbsp; It was super cool to find an 1877 IHC among her coins.&nbsp; If this happened to me I would say so, not make up some story.&nbsp; I understand you are a little defensive here, but it&#039;s that type of doubting a perfect stranger for no good reason that underlies exactly the type of behavior we are complaining about.[/QUOTE]</p><p><br /></p>

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