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<p>[QUOTE="charley, post: 24497772, member: 5372"]Good suggestion.</p><p><br /></p><p>However, major Banks now have a Tellerless Model. Tellers will no longer be available for daily transactions and service. There will be support staff available for limited aspects (for instance-some ATM Models reject processing deposits of certain Healthcare Insurance payments) or withdrawals in excess of ATM guidelines.</p><p><br /></p><p>On Line Banking will be required for all other types of financial transactions and appointments for same.</p><p><br /></p><p>The Banking Industry benefitted from COVID. It was a wonderful teaching experience worthy of a Wharton Class in Overhead reduction, because it displayed the wonderful savings of overhead costs that customers would accept....reduced hours, reduced employee availability, acceptance of On Line financial transaction, increase for previous ordinary transactions (an example-out of checks and need 5-10 until new checks arrive used to be a no charge transaction that is now a $1.50 per check charge-and in the tellerless Banks an appointment is required to obtain temporary checks).</p><p><br /></p><p>The personal customer service aspects are not going to be available, even in "local/community" Banks. Banks with active Tellers have instituted strict time control for their service per customer, including at the Drive thru window, and have reduced availability of service Tellers, to just under the "frustration and acceptance" threshold, until the switch to Tellerless operations is completed.</p><p><br /></p><p>The friendly neighborhood financial institution will disappear.</p><p>FCUs are, for the present, are resisting the reduction of service model, and that is a good thing. How long can they hold out? Who knows, but I suspect as long as they can continue to offer the best CD rates, they will be the last Bastion to succumb.</p><p><br /></p><p>This has been a Charley Talk....</p><p><br /></p><p>Truth in editing: added " " where needed.[/QUOTE]</p><p><br /></p>
[QUOTE="charley, post: 24497772, member: 5372"]Good suggestion. However, major Banks now have a Tellerless Model. Tellers will no longer be available for daily transactions and service. There will be support staff available for limited aspects (for instance-some ATM Models reject processing deposits of certain Healthcare Insurance payments) or withdrawals in excess of ATM guidelines. On Line Banking will be required for all other types of financial transactions and appointments for same. The Banking Industry benefitted from COVID. It was a wonderful teaching experience worthy of a Wharton Class in Overhead reduction, because it displayed the wonderful savings of overhead costs that customers would accept....reduced hours, reduced employee availability, acceptance of On Line financial transaction, increase for previous ordinary transactions (an example-out of checks and need 5-10 until new checks arrive used to be a no charge transaction that is now a $1.50 per check charge-and in the tellerless Banks an appointment is required to obtain temporary checks). The personal customer service aspects are not going to be available, even in "local/community" Banks. Banks with active Tellers have instituted strict time control for their service per customer, including at the Drive thru window, and have reduced availability of service Tellers, to just under the "frustration and acceptance" threshold, until the switch to Tellerless operations is completed. The friendly neighborhood financial institution will disappear. FCUs are, for the present, are resisting the reduction of service model, and that is a good thing. How long can they hold out? Who knows, but I suspect as long as they can continue to offer the best CD rates, they will be the last Bastion to succumb. This has been a Charley Talk.... Truth in editing: added " " where needed.[/QUOTE]
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