I need help with the PCGS forum

Discussion in 'Coin Chat' started by johnmilton, Nov 18, 2019.

  1. johnmilton

    johnmilton Well-Known Member

    I have tried repeatedly to get a new password, and they will not send me an email. At the this point I guess I'm locked out. If anyone can help me, please send my a personal message, and I will give you my user name over there.

    If I have been banned, I don't know why. I can't communicate with the site when I don't have a workable ID.
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  3. robec

    robec Junior Member

    Same problem here. Mark is emailing everyone who has sent either him or Heather an email about the problem. He will have to set each manually, so it will take some time.

    It's frustrating, but have patience.
  4. fretboard

    fretboard Defender of Old Coinage!

    Could you try creating a new profile with a different email address? Just a thought, maybe it's your email address.
  5. johnmilton

    johnmilton Well-Known Member

    I can't send anybody an email. I tried calling the 1-800 number, I sat on hold for five minutes and was told it would be 16 minutes more. They just don't seem to care any more.

    What is Heather's email address? Please send me a PM if you know it.
  6. johnmilton

    johnmilton Well-Known Member

    Another email address is not an option unless I use my wife's account when is on the same account. They will just block that and put me on the banned list for applying twice.
  7. fretboard

    fretboard Defender of Old Coinage!

    Yeah, I just tried to log in, same problem I couldn't log in. I don't know what's going on as I don't go on there much. good luck! :D
  8. LakeEffect

    LakeEffect Average Circulated

    This may help, it was posted yesterday by Heather Boyd:

    Our forum provider has reset all passwords due to a recently introduced bug in their software (now resolved) that had the potential to leak encrypted user passwords. The details are available here: https://status.vanillaforums.com/incidents/2zdqxf3bt7mj.

    According to the vendor this is a precautionary measure only.

    Please email mharvey@collectors.com for assistance.

    link to original post:
  9. Dave Waterstraat

    Dave Waterstraat dave700x -1883 O nut

    I just requested my password change and it took maybe 2 minutes from request to logging in with my new password...
    Log Potato likes this.
  10. robec

    robec Junior Member

    Use the mharvey@collectors.com email address. Heather has forwarded all email to him. I'm still waiting for an email from him as well.
  11. Johndoe2000$

    Johndoe2000$ Well-Known Member

    Ditto, except I did mine a few hours ago.
  12. johnmilton

    johnmilton Well-Known Member

    I sent the message to mharvey an hour ago. I still have nothing.
  13. johnmilton

    johnmilton Well-Known Member

    No luck. I emailed "MHarvey" four and half hours ago and have received nothing. I guess I've been banned for doing nothing.
  14. Santinidollar

    Santinidollar Supporter! Supporter

    Mark got back to me late this afternoon with a link that got me up and running. If he’s having to do that with most of the members, I suspect he’s real busy. I emailed him yesterday.
  15. Stork

    Stork I deliver Supporter

    Could the reset email have been going to a spam folder?
  16. robec

    robec Junior Member

    Heather just posted this in the Password reset thread:

    I just received word from the forum software provider that they have updated the password reset email to fix the deliverability issues for those of you using the correct email but not receiving the reset instructions. If you are reading this and we didn't have a chance to help you today and you are still unable to access your account, please try a password reset one more time! [​IMG]

    Heather Boyd
  17. johnmilton

    johnmilton Well-Known Member

    It came up about 45 minutes ago. Many thanks to those who tried to help me. You’re the best!
  18. green18

    green18 Sweet on Commemorative Coins Supporter

    They've got an ax to grind over there. If I can't get back in I care not. Bunch of stuffed shirts anyway........
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