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<p>[QUOTE=&quot;GDJMSP, post: 1819629, member: 112&quot;]It&#039;s a situation similar to what happens when you send a coin in to have dirt/grime and or ugly toning removed. Once the coin undergoes the cleaning/conservation process you can see the damage that was hidden under the dirt/grime or toning that you could not see before. That damage was already there, NCS didn&#039;t do it or cause it.</p><p><br /></p><p>With Kasia&#039;s coin there was something already on the coin before she ever sent it to NCS. That something that can easily be seen on both the obv and the rev, whatever it was, reacted with the chemicals that NCS used. That chemical reaction caused that something (probably some other chemical residue used to produce the toning seen in the original pics) to change colors and become much more visible.</p><p><br /></p><p>Now none of that was NCS&#039;s fault. They have no way of knowing what chemicals or substances may already be on the coin when they get it. And they make no guarantees for how a coin will turn out for that reason. In fact they warn submitters that things may not go well.</p><p><br /></p><p>When NCS tries to conserve a coin all they can do is guess about what chemicals to use to try and improve the looks of the coin, or prevent further damage being caused by whatever is already on the coin. Yes it&#039;s an educated guess but it is still a guess and they know it. And that&#039;s why they give you the warnings they do.</p><p><br /></p><p>Now you say their process wasn&#039;t neutralized or didn&#039;t perform properly. Well, saying it didn&#039;t perform properly is obvious given the outcome. But the risk that the process will not perform properly is always there and that risk can cannot be negated. And submitters agree to accept that risk when they send a coin in to NCS. In other words the submitter agrees to take a chance, agrees to gamble on the outcome.</p><p><br /></p><p>Given that, how can anyone possibly blame NCS and say it is their fault for what happened ? Answer - you can&#039;t.[/QUOTE]</p><p><br /></p>

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