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<p>[QUOTE=&quot;Doug Rogers, post: 2211139, member: 37194&quot;]You&#039;re right.&nbsp; It appears the only interaction some banks, particularly the big ones, want with customers is to take your money &amp; charge fees.&nbsp; Computers will do most of the work for them, so why pay employees to service their accounts?&nbsp; They use credit scoring to make their lending decisions, thereby reducing the roles of &#039;personal bankers&#039; to order takers and do not appear to consider the&nbsp; character of the borrower in their lending practices.&nbsp; This &#039;robot&#039; lending has a lot of banks in big trouble with high levels of bad debts to write off. Also, when I try to call Bank of America, I get put on hold for long periods of time with a repetitive recording that they are helping other customers.&nbsp; Teller turnover and &#039;personal banker&#039; turnover is continually high, making it difficult to develop a personal relationship.&nbsp; Banking relationships with a lot of banks will likely become more digital moving forward with more fees and less personal service.[/QUOTE]</p><p><br /></p>

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