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<p>[QUOTE=&quot;fiddlehead, post: 4659518, member: 31286&quot;]Good thread, good article.&nbsp; I have learned a lot from Typecoin.&nbsp; I would like to say, regarding the in the story about the dealer who gave the &quot;40 years of experience&quot; answer - well he or she might have been tired, had a bad day, maybe had just gone through all of this unsatisfactorily with another customer, but that said:&nbsp; He or she would have lost my business with that response unless he or she had something to sell me that I just had to have.&nbsp; Sure, it might have taken some time to explain.&nbsp; I think that is what is called building relationships with customers.&nbsp; I was in a service business for many years - I never said to a client &quot;because of my experience I know the answer to this question&quot; without further detailed information.&nbsp; And I was never lacking for clients.&nbsp; Good luck to that man or woman - he or she will need it for that business to survive.[/QUOTE]</p><p><br /></p>

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