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How do we get eBay to treat sellers fairly again?
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<p>[QUOTE="omahaorange, post: 2256144, member: 28199"]I'm too lazy to look, but I think there are quite a few threads complaining about eBay. And with the exception of those buyers complaining about sellers selling counterfeits, or "unsearched rolls", or the rip-off scheme of the week, most are directed towards eBay's policies and fees by sellers. While it may not be reasonable or practical, the only real way to change the fees and policies is to simply stop using the venue. eBay generates no fees if nothing sells. Yet we continue to use the site. Why? Because it offers the widest audience for whatever market you serve, is a reasonable cost compared to any other venture, including brick and mortar, mail order, or street corner stands. And there are enough sellers making big money that it will continue. It's the little fish in the big pond that squeak the most. But you need a whole lot of these little fish to vote with their wallets before eBay considers a change.</p><p><br /></p><p>Back to the OP original topic, it'd be interesting to see more details on what, exactly, the buyer said. Did he claim to spend large sums on eBay in general, or is he a frequent customer of the OP's? In the first case, too bad. In the second, is he a frequent enough buyer that he'd not be out of line <i>asking</i>? Or is this more along the lines of the guy in the soup kitchen line, who hasn't worked in years, telling the police officer he's a "taxpayer, you work for me" deal?</p><p><br /></p><p>Anybody who does any selling outside of eBay can tell similar stories of customers who act like this. The difference, the internet is anonymous, so any fears of public embarrassment are nil, compared to a face-to-face confrontation over the same topic. And, there are way more people on eBay, as opposed to face-to-face meetings, that the chances of having to deal with a buyer like this goes up exponentially.</p><p><br /></p><p>Sounds like you have some recourse. You can cancel the sale, block him as a bidder, and turn the emails over to eBay. That's probably the one advantage to using this venue. Most correspondence is in writing, so there is a record of what's been said.[/QUOTE]</p><p><br /></p>
[QUOTE="omahaorange, post: 2256144, member: 28199"]I'm too lazy to look, but I think there are quite a few threads complaining about eBay. And with the exception of those buyers complaining about sellers selling counterfeits, or "unsearched rolls", or the rip-off scheme of the week, most are directed towards eBay's policies and fees by sellers. While it may not be reasonable or practical, the only real way to change the fees and policies is to simply stop using the venue. eBay generates no fees if nothing sells. Yet we continue to use the site. Why? Because it offers the widest audience for whatever market you serve, is a reasonable cost compared to any other venture, including brick and mortar, mail order, or street corner stands. And there are enough sellers making big money that it will continue. It's the little fish in the big pond that squeak the most. But you need a whole lot of these little fish to vote with their wallets before eBay considers a change. Back to the OP original topic, it'd be interesting to see more details on what, exactly, the buyer said. Did he claim to spend large sums on eBay in general, or is he a frequent customer of the OP's? In the first case, too bad. In the second, is he a frequent enough buyer that he'd not be out of line [I]asking[/I]? Or is this more along the lines of the guy in the soup kitchen line, who hasn't worked in years, telling the police officer he's a "taxpayer, you work for me" deal? Anybody who does any selling outside of eBay can tell similar stories of customers who act like this. The difference, the internet is anonymous, so any fears of public embarrassment are nil, compared to a face-to-face confrontation over the same topic. And, there are way more people on eBay, as opposed to face-to-face meetings, that the chances of having to deal with a buyer like this goes up exponentially. Sounds like you have some recourse. You can cancel the sale, block him as a bidder, and turn the emails over to eBay. That's probably the one advantage to using this venue. Most correspondence is in writing, so there is a record of what's been said.[/QUOTE]
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