How could NGC do this ? Do I have any recourse for this ?

I submitted multiple items to NGC for grading. The coins are finally being shipped back but I'm pissed. I sent in an 1891-O Seated Dime. See the first pictures, dark with beautiful detail. The second is what I'm getting back. They cleaned my dime then slab it and state AU-Cleaned. You can even look around the date to see left over dark areas from the original. What the heck is going on? What can I do, THEY ruined the dime and this was not the only piece. Anyone have this happen to them, this cost me money for them to damage my Seated Dime. NGC should give me my money back for this.

 

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I like the original way it was too . What did they say ?

 

could just be the lighting is different in there photo compared to yours. The mark around the 8 is the same on both pics and also the dark spot in the fold by her elbow is the same on both.

 

I just got info in an e-mail of them being shipped back to me today. Who would I contact there to inquire as to why this happened ?

 

No it was quiet dark no question it's been cleaned by how it shines now compared to the original pics. This is not right.

 

I wish I knew . Awaiting more responses .

 

Nothing NGC would or could intentionally do to a coin would ever render it details, and certainly never cleaned. Now if someone requests conservation and it reveals an old cleaning, that's a different matter.

Did you request conservation for the coin on submission or after the fact if they contacted you saying a coin on your submission was a good candidate for conservation?

 

No, I did not ask for conservation. Are you then saying that if someone asks for "conservation" they will clean coins ? Not very good if they then slab it and say it's cleaned, ruins everything we want when slabbed.

 

I agree with COOPER12. Wait until it comes in. I think it is just the lighting making it look so much brighter.

 

We will see but they must have master blaster lighting because of how dark the dime was before I sent it in by taking my pictures, so I'll be very surprised if it is still dark when I get it back. Very disappointed right now with what I see.

 

Did you submit the coins using their online form? Is it possible that you accidentally checked the box for conservation?

Call NGC and ask to speak to Scott Schechter. I think their number is (800)642-2646.

 

It would not be the first time that a coin was conserved and subsequently revealed an underlying problem. When I was an active member of the NGC Collectors Society, this subject was discussed on a few occasions.

 

I did use their on line forms trying to locate my copy right now to check, but, dang, it looked great before shipping it in and if "conservation" does this, then I've ruined the Dime by checking a box I didn't need to do.

 

Then it's a learning experience by "conserving" a coin that didn't need it, thus, the coin is now damaged and worthless in my eyes.

 

I'll be on pins and needles and the problem now is, that will I get my package in the mail before I leave on vacation ? Just disappointed at a what is now a useless item.

 

Fingers crossed. I want the toning to be there from what I see it's gone.

 

Look everyone, I don't ship much at all to get graded, we know it ain't cheap, but when you expect one thing and it turns out completely different, yeah I'm a little upset right now. Over reaction, probably, but not the way I expected the outcome.